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SEACOM cable affects South African internet communication!

If there was a good day for a bad internet connection day, then yesterday could have been one of those, given that it was a day after a public holiday and the day before a weekend, meaning that fewer people were at the office to send e-mails and to Facebook, Tweet, or Blog.

Early yesterday morning the first Tweets complained about the slow internet connection, especially to international websites such as Facebook, WordPress, Twitter, and Google. E-mail sending and receiving were also affected.

A call to M-Web was answered by an automated message, informing its users that a SEACOM cable had broken under the ocean alongside Egypt, that TELKOM engineers are working on the problem, and that M-Web would try to divert communication traffic to alternate cables.  It also promised that the communication would gradually improve over the course of the day. However, it seemed to get worse, and by last night there was no visible improvement in e-mail downloads (all gmail and hotmail addresses would  have been affected as well as e-mail addresses linked to websites hosted on American or other foreign servers).

In Tweets last night M-Web apologised for not having the service up and running again, but promised to have it fixed by today!  The company was criticised for its poor communication of the problem, only reacting to Tweets once asked, but not sending regular Tweets proactively to explain the problem, which would have affected almost every internet user in the country.  M-Web could have also e-mailed its clients about the problem, its @mweb and @iafrica e-mails not having been affected.

We apologise to all guests and other e-mail senders who did not receive a same-day reply from us – we did not receive any e-mails yesterday as a result of the cable breakdown.  We will try to catch up as quickly as possible today.

POSTCRIPT 25/3: We have just received the very disturbing e-mail from M-Web, the first since the cable broke on Friday morning, stating that it could take another two weeks for the cable to be repaired! :

‘Dear MWEB Customer

The Seacom cable, which provides a significant portion of our international capacity, has been damaged off the coast of Egypt in the Mediterranean Sea. Early indications are that it may take up to two weeks to repair the break and restore full capacity. We also have capacity on the WACS cable, which runs up the west coast of Africa, and this is currently able to meet about 45% of our total needs. As a result, most international services will be degraded. We are in ongoing discussions with various operators to secure additional capacity to meet our total requirements until such time as the Seacom cable is fully operational again. We will keep you updated of any changes to this situation via e-mail, our Facebook page and twitter’.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

Honesty and independence best basis of blogging, food and wine bloggers told!

Bloggers must be honest and independent to have any credibility, the Food & Wine Bloggers’ Club meeting was told by wine blogger Dion Martin at its meeting held at French Toast Wine & Tapas Bar last week.  This was echoed by food blogger and restaurant design curator Neil Stemmet.

Dion Martin writes The Travelling Vineyard Blog as a sideline, being a print-on-demand publisher in his day job.  A love for food in his family, a chef qualification he obtained via City and Guilds, a Cape Wine Academy Certificate, and a University of Stellenbosch Wine Evaluation diploma, led Dion to start his blog two years ago, so that he could document his wine experiences.  Dion mentioned that lawyer Robert Parker could be seen to have been the first blogger, in having published a weekly newspaper thirty years ago already, sharing his evaluation of the wines he had tasted.  Dion has observed an increasing ‘noise’ in food blogging, and therefore one should find a point of difference with one’s blog:  it could be humour, it could be its excellent photographs, or its ethics, in declaring when the blogger has received a complimentary product or meal.  Few bloggers disclose freebies, he said.   When he was asked how he deals with freebies, Dion said he would accept them, but would not write about a wine in isolation.  He might write a comparative review about a blind tasting he would do with the freebie wine against two others.   

Dion said that he is an avid Twitter fan (@TVDionysus), but he sees a lot of ‘soulless Tweeting”.  He warned that communication on a medium such as Twitter can be misinterpreted due to the loss in intonation, which one would have in spoken communication.  He warned Tweeters to be careful in what they say, and attendee Dusan Jelic added that one should not ‘Drink and Tweet’.   Dion has seen people on Twitter follow groupings, reflecting a herd mentality.  Twitter is a conduit to one’s blog.  Twitter has a lot of ‘noise’ too, and he filters this ‘noise’ out via TweetDeck, in reading only the Tweets of a select number of persons he follows.  Such a facility is available on HootSuite too.  He is strict in unfollowing those that do not follow him.  Dion said that he does not use Vlogging much yet, but is experimenting with it, as he recognises the value of YouTube videos in Google search optimisation.   He advised bloggers to not make the video longer than 30 seconds.   Dion does not use Facebook much, but recognises that it is powerful. 

Dion brought along a selection of Shiraz wines, for the bloggers to taste: Rusty’s Red from McGregor, made by garagiste John Hargraeves and costing about R40; Rusticus is a Shiraz and Viognier blend from Robertson, costing about R80; Le Marquis de Beau Rond Syrah received the least favourable response; Simonsvlei Toffee Chunck Syrah was also not that highly rated; the Sutherland Shiraz from Elgin, costing about R90, received the most most positive response. 

Neil Stemmet writes ‘soutenpeper’ Blog, the content all written in lower case, to represent his humility and the blog’s simplicity, and is in Afrikaans.  He focuses on the food tradition of South Africa, and his book by the same title will be published in November, and will be launched at the Food Indaba, to be held at the Cape Town International Convention Centre, and organised by Design Indaba’s Ravi Naidoo.  Neil said that he has no formal training, but he sees himself as a teacher, in wanting to leave a legacy.  He is a ‘survivor’, he says, and says that the more one gets stamped upon in a judgemental society, the more fuel one obtains. He has been the interior curator of the Towerbosch restaurant at Knorhoek, and Cuvee at Simonsig.  He received acclaim for his award-winning stand he curated for the BOS Tea House, and he did so with minimum budget, collaborating with a  number of design suppliers, each of whom brought a display case representing their outlet.  The walls were painted purple, and the food was served in large platters at the symbolic ‘altar’ table, explaining his interpretation of a reaction to religion. 

The ‘soutenpeper’ name reflects Neil’s approach to food preparation, which is adding nothing more than salt and pepper to a leg of lamb.   It starts in obtaining one’s meat from a butcher one knows, and knowing from where he sources his meat.  Neil started his food career with his restaurant Le Must in Upington, which he opened in 1985, and still owns. Here he once served Nelson Mandela.  He keeps his food ‘hearty and simple’, serving it in large platters, and it is eaten with ‘great conversations’.  Neil started ‘soutenpeper’ on WordPress, and asked for help when he got stuck in his early days of blogging.  The publishers approached him about the book after only three months of blogging. He said of his growing reputation:”The more people write about me, the more scared I get”.  He says it takes energy to live up to the coverage he receives, and he is always honest and sincere.  He speaks his mind.  He advised bloggers to write what comes to mind, to be natural in what one writes, and “to trust one’s instinct and to not force it”.  Do not shout, he advised, ‘speak quietly’.  ‘Become more humble, the more success you have.  It is not about you, but about the energy flowing through you.  Do not write for who we think we should be, but for what you are. Always share knowledge, and you will get reward from it’, he concluded.

French Toast Wine & Tapas Bar is jointly owned by Karen Visser and John Harrison, and opened last year. They generously hosted the Food & Wine Bloggers’ Club meeting next to their cosy downstairs fireplace, serving bruschetta, as well as a surprise Chocolate Fondant.

The next meetings of the Food & Wine Bloggers’ Club take place as follows:

   *   20 July : Hennie Coetzee and Maggie Mostert of Batonage Blog, at What’s On Eatery

   *   17 August:  Nikki Dumas of Swirl Blog, and Matt Allisson of I’m no Jamie Oliver Blog, at Den Anker, wines sponsored by Jordan wines

   *   21 September:  Chef Brad Ball of Bistro1682, and a wine speaker from Steenberg, at Steenberg

   *   19 October:   Roger and Dawn Jorgensen of Jorgensen’s Distillery, and Anthony Gird and Michael de Klerk from Honest Chocolate, with a chocolate and potstill brandy tasting and talk on blogging, at Haas Coffee on Rose Street. 

   *   12 November: Saturday lunch visit to new Leopard’s Leap tasting room and cookery school in Franschhoek

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com  E-mail: whalecot@iafrica.com Twitter: @WhaleCottage  @FoodWineBlogClu Food & Wine Bloggers Club now on Facebook

Social media grows and evolves, constant challenge for food/wine bloggers

From being one of a handful wine estates using social media two years ago, Backsberg is now one of about 300 (around 50 %) of wine estates who do so.  This places pressure on all wine estates to constantly reevaluate their social media strategy, to remain ahead as well as relevant to one’s followers and friends, said Simon Back, Marketing Manager of Backsberg.

The Food & Wine Bloggers’ Club last night met at Rainbow Experience in Mandela Rhodes Place, which will be the venue for the Cape Town Show supper club, which opens on 5 November as a musical and food showcase, including Cape Jazz, Goemma, Kaapse Klopse, Township jive, Kwela and Mpantsula on the music side.   The bloggers attending were spoilt with a taste of the menu that will be served with the Show: African Hummus and Cape Snoek pate served with Lavache as starters; Lentil cottage pie, Dukkah Crusted Beef fillet and traditional Cape chicken curry as main courses; and desserts were Malay koeksisters, Dutch melktert and a traditional chocolate brownie.  

Simon first became interested in social media when he read the Stormhoek case study initiated by marketer Chris Rawlinson, the wine having been marketed purely by means of blogging, long before most winemakers had even heard the word.  From early beginnings Simon’s blog readers grew to include regular readers.  He switched from Blogger to WordPress, finding it driving more traffic to the Backsberg website.  As the blog readership grew, Simon realised that he had to make a commitment to write regularly, and he advised new bloggers to not commit to blogging if they cannot keep up with the regular commitment, and to rather Tweet or Facebook.   Simon had to find his focus in writing the Backsberg blog, choosing specifically to write about his family farm Backsberg, and wine in general in South Africa.   Twitter and Facebook have grown tremendously in importance, and Simon says that the 900 or so Facebook friends are worth more to him than hitting thousands of ‘uncommited’ readers via an advertisement.   Simon writes from a personal Twitter account (@SimonBack) and a colleague writes from the @Backsberg Twitter account, to keep content fresh and unduplicated.  A monthly newsletter is sent to members of the Backsberg Wine Club, and the Facebook and Twitter presence of Backsberg is aimed at increasing the number of members.   Simon shared with the bloggers that he was shocked to hear recently that newsletters are dead as a form of communication, because they contain too much information, and do not appeal to readers whose attention span is reducing due to information overload.  Simon foresees an application like 4Square becoming more important, with incentives being offered linked to one’s brand.  Simon has been recognised as one of the most social media savvy wine marketers, and represented South Africa at a Prowein conference in Germany on social media earlier this year. 

Backsberg is synonymous with environmental care and reducing its carbon footprint.  Backsberg was the third carbon neutral wine estate in the world, and the first in South Africa, a pioneer in this important eco-orientated wine production. It is the first South African wine company to bottle its wines in plastic bottles under the Tread Lightly brand, a further environmental-concern action by Backsberg.  The Food and Wine Bloggers were spoilt with Backsberg Sauvignon Blanc 2010 and the Merlot.   Simon’s talk was so successful, various aspects of it having been tweeted by the Food & Wine Bloggers during the meeting, that “Simon Back” became a “breaking” trending topic about three hours after the meeting.

Tom Robbins only recently started his eatcapetown Blog, focusing purely on Restaurant Reviews.  He has been a journalist at Business Report, and has written about most things other than food in this capacity.  He is a freelance journalist writer and “hobby” reviewer, he says.  He is interested in the anthropology of food, and regularly reads international restaurant reviewers’ reviews.   His policy is to be fair and objective, and he likes to tell the story, making his reviews longer.  He likes to discuss the type of clients he sees in the restaurant, its interior and exterior look, including the type of cars parked outside, and does not focus on the food alone.  

Tom calls for independence from bloggers, and asks that they declare the free meals and wines reviewed.   Tom feels that free gifts make one loose objectivity.  Yet, he says, one can argue that an invitation may give one access to a chef, and a chat to him/her may give one interesting insights into the restaurant and its food, which could add to one’s review.  He prefers anonymity, and therefore uses an illustration of himself on his blog so that he is not recognised when he enters a restaurant.   He does not ask many questions, hoping to experience as average a meal as possible.  Tom quoted the example of Jancis Robinson, who refers to www.wine-searcher.com in her reviews, and discloses in them that she receives a fee for her referrals.  Guaranteeing editorial coverage for advertising placed in a wine magazine, for example, has no credibility for the reader, when they spot the advertisement a few pages along.  “I believe disclosure indicates respect for readers” he said.  Disclosure of freebies is currently being debated in the USA and is likely to be legislated.   It is already included the American Bloggers’ code of conduct.   A question from a blogger about why chefs ands restaurants take reviews so badly was debated, and it was felt that chefs are known to have enormous egos, and that they are ecstatic when the review is good, and tend to ban patrons when it is critical.  Tom said this is ‘human nature’, and probably most people would react this way.

The Food & Wine Bloggers’ Club was formed to reflect the tremendous growth in and power of food and wine blogs in forming opinion about food, restaurants and wines.  Most bloggers do not have any formal training in blogging, and learnt from others.   Each of the two bloggers talk for about half an hour about their blog, and what they have learnt about blogging.  The Club gives fledgling as well as experienced bloggers the opportunity to learn from each other and to share their knowledge with others.  Attendees can ask questions, and get to know fellow bloggers.  The Club meetings are informal and fun.

The next meeting of the Food & Wine Bloggers’ Club is on Wednesday 24 November, from 6 – 8 pm, at the Grand Daddy Hotel in Long Street.  Food blogger Mariska Hendricks from The Creative Pot Blog and Emile Joubert from the Wine Goggle Blog will be ‘paired’.  Contact Chris at info@whalecottage.com to book.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com  Twitter @WhaleCottage