The Sweet Service Award goes to Audi Cape Town, and its Service Ambassador Walied. I couldn’t unlock my car boot, having locked my handbag inside it, and drove to Audi Cape Town on a Saturday morning for help, not expecting any Service staff member to be on duty! But Walied was on duty, and did some wriggling with my boot, managing to open it, to find that the handbag strap had got caught in the locking mechanism of the boot! He fixed this with a smile and charm, proud to have been of service! Audi Cape Town continues to astound me.
The Sour Service Award goes to Woolworths-owned Now Now, a fast food outlet in the Silo District near the new Zeitz MOCAA museum of contemporary art in the V&A Waterfront. I went in to buy a coffee whilst waiting for the art museum to open, and only two staff members were serving customers, it taking half an hour for my order to be taken. Eventually two more staff came out of the back. Orders were shouted out by the service staff to a kitchen behind the shelving, without consideration of our presence. I was served by employee 99001 and Lusanda, according to my slips. There was no Woolworths service standard nor professionalism experienced in this outlet, a poor reflection on the superb Zeitz MOCAA close by! We joked the other day that Woolworths should rename this food outlet No No, it being so bad!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chris_Ulmenstein
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