The Sweet Service Award goes to the hundreds of brave volunteer firefighters who gave their all over the past five days to tackle the numerous fires in the South Peninsula, including in Constantia, Clovelly, Chapman’s Peak, Hout Bay, Tokai, Cape Point, Noordhoek, and Muizenberg. Capetonians are also recognised for their generosity in donating, food, beverages, medical supplies, and millions of Rands for the firefighters in various collection initiatives run during this past week.
The Sour Service Award goes to Sanlam, which sent an e-mail on 26 January, looking very much like a scam, requiring links to be clicked, without one knowing what they were for. Rather than risk a scam e-mail, I called the insurance company. I had to enter my ID number to get through to the call centre, but Faeka Javed Aslam went through all sorts of security checks to confirm my postal and physical address, to my annoyance. The e-mail was legitimate, and was a letter of apology, only readable via the link, that Sanlam had only paid monies on 2 January instead of on 31 December. I questioned why it took Sanlam 24 days to send the apology, but Faeka could not answer the question. Her supervisor came to the phone, apologising profusely and agreeing that it was far too long a time period, but explained that the technical team first wanted to fix the problem before they apologised to customers!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at whalecot@iafrica.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Tel (021) 433-2100, Twitter:@WhaleCottage Facebook: click here
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