The Sweet Service Award goes to Desmond Jass, a builder in Hermanus, who amazed us with his reliability, reasonable rates, speed of working, meeting his promises, and ‘making a plan’ to fix a number of building issues and leaks at our Whale Cottage Hermanus, caused by the extremely wet weather experienced this past winter. For weeks we had sought quotes from building companies in Hermanus, and found few getting around to send a quote or even an invoice to progress the approved quotations, Hermanus having a poor reputation for building service companies. Mr Jass is a refreshing and highly reliable contrast to the Hermanus norm!
The Sour Service Award goes to Leapfrog in Onrus, and its agent Emile Cloete, office manager Phil Pienaar, Dealer Principal Riaan van Zyl, and its CEO Bruce Swain, for their unprofessional conduct in dealing with the rental of a property in Hermanus. The rental contract had serious omissions, materially affecting the relationship between the (international) tenant and landlord. The tenant was misled by Cloete in what he was paying, Cloete attempted to defraud the landlord, then walked away from the contract after he had cashed his commission and the contract preparation fee (despite the serious errors and omissions), not fulfilling the role prescribed for the rental agency in the contract. This action was condoned by Van Zyl and Pienaar. The request for Van Zyl to call the landlord was ignored. Cloete’s conduct was criticised by Swain when the story was related to him, but he has taken no action. Prospective tenants and landlords are advised to not deal with this unethical rental agency!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.
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