The Sweet Service Award goes to GumTree, for quickly removing four fraudulently placed ads, on Saturday evening, for an iPhone, an iPad and a cottage to rent, which had been posted with my name and cell number, causing a flood of calls and sms-messages throughout the night. Gumtree has an easy Fraud Report system, and its response time was impressive.
The Sour Service Award goes to SafariNow.com and its MD Dylan Rothschild, for its unprofessional and rude communication. The company’s booking website has some odd rules, and one of these is that payment is made to accommodation suppliers on certain weekdays only. A guest who wished to stay at Whale Cottage Hermanus, and who could only pay on the day of her arrival, being a weekend day, could not be accommodated with immediate payment to Whale Cottage Hermanus, and the client cancelled the booking as a result. Mr Rothschild continued communicating about the matter via e-mail, even after the booking cancellation, and telephonically on a Saturday morning at 8h00!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.
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Hi Chris,
I’d like to apologise for your poor experience. I can assure you that we were trying to address your concern rather than antagonize you further.
We value our relationships with our establishments and I look forward to any constructive feedback you would like to send through.
Kind regards
Steve
Thank you Steve, and all the best for your new job.
I appreciate that you gave me an hour of your time to tell you about our past experience with SafariNow. I am sure that it will get better.
Chris