The Sweet Service Award goes to Melissa’s in the V&A Waterfront, and its new Manager Natasha, for assisting me in having a table near their till set up, so that I could charg and work on my laptop while waiting for my iPhone screen to be replaced at iFix. Sadly the MWeb V&A Waterfront internet service did not work, even though it showed the wifi symbol and reflected connectivity. No e-mails downloaded and web pages did not open, apparently due to the V&A Waterfront wifi service not working throughout the whole shopping mall!
The Sour Service Award goes to W Café at Woolworths Waterstone branch in Somerset West, and their General Manager Tony Howes, for the poor reaction to my complaint about the pathetic wifi service provided by Always-On Woolworths, a misleading service name. It took 15 minutes for a page to appear in the browser, requesting e-mail and other details, and then another 15 minutes for e-mails to download, just as the laptop battery died. Holmes told me that the slow Somerset West internet service is to blame! Howes showed total disinterest. I also told him about the poor service by the staff member doing the weighing of the Harvest Table foods, and that I received a glass of luke warm water when I ordered a glass of ice water! His response was: ‘What do you want me to do about it?‘! I called the national Tribeca Customer Care Manager Nikki, who was a good listener, and sent Howes back to me again. He was a little nicer second time round. Two messages left for the Woolworths store manager Richard de Beer to complain about the poor W Café service when I left the store has not been returned in 10 days!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at whalecot@iafrica.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Tel (021) 433-2100, Twitter:@WhaleCottage Facebook: click here
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