The Sweet Service Award goes to the Post Office in the V&A Waterfront, for being open on Sundays, and until 19h00 on weekdays, extraordinary business hours for the Post Office. These customer-friendly business hours are useful to businesspersons who work during the day, and who only are able to get to the V&A after hours and over weekends.
The Sour Service Award goes to the V&A Waterfront and their regularly malfunctioning parking payment machines. Usually only two of five payment machines work on the movie theatre side, and often the machines do not accept notes but only coins. On a recent Sunday morning, with a busy shopping centre, both booms at the busiest exit to the parking garage did not work. It took 10 minutes for a staff member to come to frustrated parkers’ assistance, to lift the booms, and to let everyone out of the parking garage. The new owners of the V&A Waterfront have not made any maintenance improvements yet at what is South Africa’s top tourist destination!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website
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Couldn’t agree more about the parking garages – and they’ve been in that state for at least the last 5 years!