The Sweet Service Award goes to Patrick at the Queen Victoria Hotel, for not only coming to tell me that it had started to rain heavily and that I needed to close the roof of my car, but he also came running to the car with towelling cloths from the cloakroom, to help me dry the car seats.
The Sour Service Award goes to Ria’s Pools in Franschhoek, which has previously received two Sweet Awards. From fantastic service when we first started using the pool cleaning service for Whale Cottage Franschhoek in December, the invoice has grown monthly, until it reached a record high of close to R 1000 in March, mainly due to weekly additions of Shock-It, chlorine, alkalinity, in addition to a chlorine floater! When the pool cleaner left on 1 April, I asked him whether he had added anything to the pool, and he said no, yet we were charged for Shock-It, chlorine and alkalinity. The prices charged for these HTH products, which Ria probably is buying wholesale from HTH, is higher than those charged by Pick ‘n Pay. A recent paint job was done without supervision by Ria, and no holes were filled with Pollyfilla before the painting commenced, which meant that it had to subsequently be redone.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.
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