The Sweet Service Award goes to Ria’s Pools in Franschhoek, who came to our rescue late afternoon on 31 December, when the pool at Whale Cottage Franschhoek had a technical problem, which prevented the pool vacuum cleaner from moving. All pool companies servicing Franschhoek, even from Stellenbosch and Paarl, were called, and only Ria’s Pools’ Morne called back. Morne came back the following day, on a public holiday, to check that all was in order, as well as two days later. He has won his company a new client for his outstanding service.
The Sour Service Award goes to Tafelberg Furnishers in Green Point, where the branch manager Sterna took no interest in hearing a complaint about the lack of feedback by the salesman about the time of delivery of a washing machine to our Whale Cottage Franschhoek. Sterna just put me through to the Warehouse, making it my problem to sort it out with them, instead of listening to my complaint about her colleague.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.
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cannot agree with you more on rias pools. they helped us out a week before christmas with a green sludge pool.service was second to none. children happily swimming over this hot period
Thanks for your feedback Darren.
What made the service even more special, if I did not make it clear above, is that I had never spoken to them before.
Have a great Franschhoek day
Chris
Hi Chris
On your recommendation, I had to call them this week for my pool. I had exactly the same experience. They are great.
Thanks for letting us know.