The Sweet Service Award goes to Slow Food, an organisation which was started 25 years ago in Italy, to counter the negative health effect of fast food. It creates awareness in numerous countries around the world for eating seasonal and sustainable foods, and encourages the getting together with like-minded persons to enjoy the sharing of food. The Cape Town branch used to be excellently run when Jos Baker was the Chairman.
The Sour Service Award goes to Pep Stores in Sea Point, and its manager Alana. I only go to Pep Stores to buy my staff a new cellphone, having to do so last weekend. From the time I asked the lady behind the counter what the lowest price is of the Nokia phones they stock, I received slow service, the assistant handing over my question to the manager Alana, who demanded that I face the locked unit with the cellphone types they stock, to answer my simple question! Alana took her time to fetch the phone, as did her colleague to do the paperwork required for Rica! Alana refused to give me the telephone number for the Pep head office, which of course I could Google. I spoke to Schalk at the head office, who was equally rude and shouting into the phone, asking me at which branch I had bought the phone, when I told from the outset I had been to the (only) Sea Point one! A regional manager did call, and was very sympathetic and apologetic about the poor service.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at whalecot@iafrica.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog. FOR THE DURATION OF MASTERCHEF SA SEASON 3 WE ARE MOVING THE SWEET & SOUR SERVICE AWARDS TO SATURDAYS.
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter:@WhaleCottage Facebook: click here
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