The Sweet Service Award goes to Tafelberg Furnishers, who immediately agreed to replace a faulty Sunbeam frying pan, bought in August, when it was returned to the Green Point branch. Whilst the purchase date was checked on the slip, the faulty pan was not tested, the manager taking the customer’s word for it. The exchange is compulsory in terms of the Consumer Protection Act, and I was delighted that they abide by it.
The Sour Service Award goes to the Sinnfull Ice Cream Emporium in The Promenade in Camps Bay, which is looking very tacky, its display cabinet having sections broken off, some of the leather chairs being torn but put out every day, often looking dirty in the passage outside the shop (the assistant telling me that it is the centre’s responsibility to clean in front of their store), the music blaring, and the shop generally looking run-down and not as top-quality as it once was. On my last visit, the manager of the store was chatting away on his cellphone, in full view of a number of customers wishing to be served! The manager looks like he is ready for the beach, wearing beach shorts and is barefoot, and is generally not customer-friendly. Despite feedback to a more senior manager and the owner Britta Sinn, little has changed, other than a recent price increase of 20 %!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.
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