The Sweet Service Award goes to Woolworths W Cafę in the V&A Waterfront, and to its Manager Reneé Keen, for all her kindness, and excellent service she has offered me since I started going to have my cappuccinos there. When she sees me walk in, she alerts her Barista immediately before I place my order, and reminds him/her how I like my dry cappuccino. Very sadly she is moving to the new Tableview Mall and its W Café branch, the shoppers at this branch being fortunate to benefit from her excellent Service, which rubs off onto the staff working for her too!
The Sour Service Award goes to Hôtel La Pérouse in Nice, and its intern Loic Monzali, an arrogant staff member who could not handle my feedback that the dry cappuccino was not made correctly! He was so eager to charge me for the cappuccino, as it is not included in the Breakfast offering (only normal coffee is), that he did not listen to me explaining to him how to make it. Despite speaking a good English, he dumped two boiled eggs on my table with words of anger in French, and generally expressed attitude and arrogance. Once I started asking for his surname, provided by a Manager under duress, he tried to be friendlier, looking after my water and ice requirements while I worked in the restaurant area until I left the hotel for the airport.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chris_Ulmenstein
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