The Sweet Service Award goes to the Post Office in the V&A Waterfront, and its staff member Jacques Jordaan. I went to the Post Office to check why a ring, which I had lost at a B&B in Brockenhurst in the UK, still had not arrived, 6 weeks after it had been posted. I had a tracking number, and was told that it was sitting at CapeMail, the postal head office for our area. Jacques called them, and said that the customs officials there needed a purchase invoice, before releasing it. As I had inherited the ring from my late mother earlier this year, there was none.  I had to go to the Waterfront branch to present my passport in proof of having been in Europe in June/July! The ring was then sent to the Waterfront branch, costing R20 to receive! All the way through the process, Jacques kept me informed by email, with amazingly quick response time to my emails. I had not received any communication from CapeMail that my ring was with them, and that they needed the invoice! Continue reading →