The Sweet Service Award goes to the Post Office in the V&A Waterfront, and its staff member Jacques Jordaan. I went to the Post Office to check why a ring, which I had lost at a B&B in Brockenhurst in the UK, still had not arrived, 6 weeks after it had been posted. I had a tracking number, and was told that it was sitting at CapeMail, the postal head office for our area. Jacques called them, and said that the customs officials there needed a purchase invoice, before releasing it. As I had inherited the ring from my late mother earlier this year, there was none. I had to go to the Waterfront branch to present my passport in proof of having been in Europe in June/July! The ring was then sent to the Waterfront branch, costing R20 to receive! All the way through the process, Jacques kept me informed by email, with amazingly quick response time to my emails. I had not received any communication from CapeMail that my ring was with them, and that they needed the invoice!
The Sour Service Award goes to Multichoice, for its shocking service. My M-Net channel was not working, having been perfect before I left for KwaZulu- Natal. I had to call three times, having two previous staff members hang up the phone on me. I admitted to not being technically minded, but was treated like a child. When I asked the third Call Centre assistant to put me through to the manager/supervisor, I was told arrogantly that their managers never take calls! A surprise was receiving an email from Multichoice the following day, evaluating various aspects of the service by the Call Centre operator Ayavuya Mfanyana. Perhaps Multichoice can now see what poor and arrogant service we have to endure in subscribing to their service!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at whalecot@iafrica.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Tel (021) 433-2100 Twitter:@WhaleCottage Facebook: click here
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