The Sweet Service Award goes to Audi Century City, and its Service Manager Darryl Robertson, for the amazing service I received in replacing the faulty headlamp of my Audi, by fetching my car, even offering a replacement car which I didn’t need, for returning it in three hours, for cleaning my car inside and outside, and for sending my car back with a gift of an Audi key ring, all at NO charge, Christmas having come early!
The Sour Service Award goes to Audi Waterfront, for the problems I experienced after the annual service of my car a week ago. I had instructed the Service assistant to not have my seat setting moved, but my car radio station was changed, my boot separator was moved, and the cubby section between the seats was not cleaned. But worse was to come. As I drove home, a warning light went on. I called the branch, and the Service assistant had no idea what it meant! An Audi Assist person was sent to meet me in town, where I had to go to a meeting, did a Diagnostics Test, and found that the coolant pipe was broken, clearly done so during the service! My car had to be towed to Audi Century City, and I was to be given a replacement car for the weekend, all while I was meant to be in a client meeting. In my six years of driving my Audi I have never had anything break! Before I was able to receive a replacement car, I had to sign a four page form with terms and conditions, not being given a replacement car if I didn’t sign everything Bronwyn threatened, completely unsympathetic! Continue reading →
The Sweet Service Award goes to Rocksole Shoe and Bag Repair in Bo-Kaap, and its owner Raj Jaga, who twice within a month has assisted me. First he managed to replace a bag handle in a shorter time than he allows for normally. Then he added an extra hole on the strap of a new handbag while I was in the shop, and he did not charge me for it, saying that I am a loyal customer. Continue reading →