The Sweet Service Award goes to Woolworths in Hout Bay, and its Assistant Manager Claudia. I went shopping at the store on Wednesday, and we had to wait for quite a while in the queue to pay. Claudia came up to us, apologising for the wait. At the till I was not greeted, but told to go to another till, but then told to stay, back and forth after quite a wait in the queue. I expressed my irritation to the cashier,  Claudia observed the interaction and came to the till, took my name and number, and Continue reading →