Tag Archives: Eugene Myburgh

The New Age Sweet Service and The Taj Sour Service Awards!

The Sweet Service Award goes to The New Age, which generously delivers a pack of its newspapers every day on weekdays, to the benefit of our Whale Cottage Camps Bay guests, at no charge.

World of First growth wine list Unknown-5-150x150The Sour Service Award goes to the Taj Cape Town, for associating itself with The White Club owner Rene Dehn, in preparing seven months ago what appeared initially to be its exclusive Taj First Growths Wine List Exceptionelle.  Dehn has just been outed as having been fraudulent in his The White Club tastings held around the world, in London, Hong Kong, and in Switzerland, as well as locally, in having served what he said were very rare wines with old vintages, but may have been younger wines thought to have been decanted into the older bottles. The exclusive Taj wine list was described as being the most sought-after in the world, many of the 36 wines having been sourced from Dehn (at high prices no doubt). It is hand-written with detailed tasting notes, and is bound in white leather.  At the time Dehn was quoted Continue reading →

Banning bloggers not a response to Social Media criticism: an open letter to Michael Pownall, GM of Taj Cape Town!

Taj logoDear Michael

I laughed when I received your letter of 28 February in the post this weekend, to advise that I have been banned from your five star establishment, a member of Leading Hotels of the World!

You wrote: ‘This letter serves to inform you of our shock and disappointment at the manner in which you have dealt with our establishment in the social media.  As a fellow colleague in the hospitality industry I have been (sic) amazed that you have failed to address our perceived shortcomings and your concerns, (sic) directly with me, the general manager. We are fully supportive of social media, however, one should have details 100% correct before publicly. (sic) Slandering (sic) one of my team and our establishment, it is so unnecessary and unprofessional.  To this end, we wish to advise you that you are no longer welcome nor permitted to enter or be in the Taj Cape Town hotel without my personal permission. Should you enter the premises, you will be apprehended by our Security Department and asked to leave’.

You do not state which 0f the references by us to the Taj in ‘Social Media‘ you refer to:

*   was it the Tweet about the rude service from your barman during the interval of a concert at the St George’s Cathedral a few weeks ago, which I reported to your Duty Manager?

*   was it the poor accommodation at your hotel after the poor Gastronauts gourmet dinner at Mint more than 3 years ago, so bad that I chose to go home in the middle of the night?

*   was it the Tweet four months ago about the poor non-caring attitude of your Banqueting Manager Eugene Myburgh, when he showed no regard for my complaint about slipping on your dangerous highly polished wooden floor in your Banqueting section, once again reported to your Duty Manager, with no response?

*   was it the mention a month ago about your new Conference facility you are opening in The Reserve this month, mentioning my doubt that your Manager Myburgh will be capable in running it if he cannot even run the tiny Banqueting section in your hotel? Continue reading →

WhaleTales Tourism, Food, and Wine news headlines: 24 January

WhaleTalesTourism, Food, and Wine news headlines

*   Malaysian journalist David Bowden visited Cape Town late last year, when our mountains were snow capped, and he enthused about the city, documenting his journey as ‘Cape capers’.  He was accommodated at the Twelve Apostles hotel, and was shown Hout Bay, Chapman’s Peak, Klein Constantia, Steenberg, Boulders’ Beach, and Bo-Kaap.

*   Meryl Streep has waxed lyrical about her time in South Africa, both in Cape Town whilst shooting ‘The Giver‘ and on holiday with her family in an unnamed game reserve, in an interview on the Ellen Degeneres Show, which has 3 – 4 million viewers.   A ‘highlight’ for her was being in South Africa when Nelson Mandela passed away, and experiencing the happiness and grief all in one.

*   The MyCiTi Bus route expands to include Hout Bay (with Hangberg and Imizamo Continue reading →