Tag Archives: honest

Sweet Service Award goes to Mayor Geordin Hill-Lewis; Sour Service Award goes to SANTACO

The Sweet Service Award goes to Cape Town Mayor Geordin Hill-Lewis for his consistent, regular, and honest feedback at all hours of the day and night to the residents of Cape Town during the eight day Taxi Strike. At all times the stand of the City of Cape Town has been that lawlessness will not be tolerated and that the City will do its best to protect operating public transport and even trucks delivering food.

The Sour Service Award goes to SANTACO for extending the strike by another week when it rejected the terms of the City’s demands last Friday yet accepted them in the final negotiations last night, causing financial hardship to its own taxi operators and taxi commuters, the loss of lives, and affected almost every resident in Cape Town, in that food stocks were running low or out of basic items in supermarkets.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.m

Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323

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SA Chef: Chris von Ulmenstein: ‘The Food Critic Chefs love to hate’

 

I met Riana Andrews, Editor of SA Chef, at a recent function hosted by the Finnish Embassy in Pretoria, in Constantia. She expressed interest in writing a profile about me, and contracted Rebecca Bourhill, chef, blogger, and food writer, to do so for SA Chef magazine.

SA Chef is the official voice of the South African Chefs Association, which has close to 10000 chefs, restaurateurs, educators, learners and culinarians  as members. Its focus is on skills development of the industry. Continue reading →

Restaurant Review: SeaFood at 5-star The Plettenberg still has service issues, now kitchen ones too!

On our recent trip to Plettenberg Bay, my friend from Paris and I tried to visit as many of the better restaurants in the town as we could fit in. Given the disappointing visits to SeaFood/Sand at The Plettenberg in the past five years, it was not on my list of restaurants to eat at, but as it was on my friend’s list, I obliged, holding thumbs that things have improved! Sadly the service and food left much to be desired, despite it being under the guardianship of Eat Out Top 10 Group Executive Chef Peter Tempelhoff!  Continue reading →

Grass Consumer Action Sweet Service and Pick ‘n Pay Sour Service Awards!

Grass logoThe Sweet Service Award goes to the Grass Consumer Action group, which is keeping retailers generally, and Woolworths specifically, on their toes in respect of the humane treatment of their suppliers’ animals, and the ethical and honest labeling of products.  Ayrshire milk and cream has been misleadingly labeled, and falsely described as organic, just because (only half of)  the cows eat grass; products containing GMO ingredients should be better identified and those ingredients removed;  the Sustainability series ‘Hayden Quinn: South Africa‘  has been a greenwash of Woolworths’ misleading consumer communication; and more.  Every time Grass challenges Woolworths on an ethical issue, the retail adjusts its labels!

Pick n Pay logo smallerThe Sour Service Award goes to Pick ‘n Pay in the V&A Waterfront, and its manager Faizel, the only manager on duty on a recent Sunday evening.  I had popped in to buy some bread and bananas, and saw the fruit weighing lady and a colleague chatting away, one even sitting down on the boxes of paw paws.  I asked her what the problem was, and was told that she was ill.  I asked why she didn’t go home if ill, but she said she was not allowed to.  From the time I saw a Pick ‘n Pay staff member and requested her assistance to find the store manager, it took 15 minutes for Faizel to arrive at the till, where I was waiting for him, having already paid.  He was rude in telling me that it is the staff member’s duty to tell him when they are ill, not that of customers!  Cheekily he asked me if that was the reason why I had called for him!

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at  whalecot@iafrica.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.  FOR THE DURATION OF MASTERCHEF SA SEASON 3 WE ARE MOVING THE SWEET & SOUR SERVICE AWARDS TO SATURDAYS.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com  Twitter:@WhaleCottage  Facebook:  click here