The Sweet Service Award goes to iFix at the V & A Waterfront and its Manager Jo Robinson, for his service recovery after receiving the Sour Service Award last week. He called me last Friday, and apologized profusely for his staff letting their side down. He encouraged me to call him directly for any future problems. I told him about two sticky keys I have on my laptop, and he told me to bring it in, despite the company not working on Samsung laptops. They cleaned the laptop, but could not get the two keys fixed. However, he showed me how to set up the on-screen Continue reading →