The Sweet Service Award goes to iFix at the V & A Waterfront and its Manager Jo Robinson, for his service recovery after receiving the Sour Service Award last week. He called me last Friday, and apologized profusely for his staff letting their side down. He encouraged me to call him directly for any future problems. I told him about two sticky keys I have on my laptop, and he told me to bring it in, despite the company not working on Samsung laptops. They cleaned the laptop, but could not get the two keys fixed. However, he showed me how to set up the on-screen keyboard, which allows me to type the two letters in that way. He insisted on paying for my parking fee. I also received a call of apology from Simon, the GM of the company nationally.
The Sour Service Award goes to 95 Keerom restaurant, and its new Dutch-imported Social Media intern Yoshi Zwaan, who took exception to my review of their sister restaurant 95 @ Morgenster in Somerset West, and proceeded to rate my former Whale Cottage Portfolio accommodation 1* on Facebook, despite never having stayed at any of our guest houses, therefore demonstrating how unreliable and retaliatory reviews are! He has only been in the job for about four weeks, and works for the most dishonest and notorious restaurant owner Giorgio Nava in our country! After some harsh words to him, he removed the review!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at whalecot@iafrica.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Tel (021) 433-2100 Twitter:@WhaleCottage Facebook: click here
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