The Sweet Service Award goes to Poetry in the V & A Waterfront, and its Trainee Lynn. Lynn impressed with her proactiveness in finding a different size dress at the Cavendish branch, and encouraging me to buy two dresses to make use of the special offer the clothing store was offering just before the Festive days. Dealing with a number of clothing shops at that time, Lynn’s service was far superior to that experienced at other clothing stores.
The Sweet Service Award goes to Gage Car Hire, a Johannesburg-based company specialising in car rental replacements for cars going into repair via insurance claims, and with it Execuline car insurance, the assessors, as well as our brokers I&DRS. Belinda Jonker at Gage Car Hire assisted in a problem situation with Europcar, and quickly made the deposit payment for the car hire happen without numerous pieces of paper to be completed, as requested by Europcar, taking the card details telephonically for the deposit. Belinda kept me up to date throughout the process. The insurance policy did not require an excess payment for the repair, and there was no charge for the car rental!
The Sour Service Award goes to Europcar, the company that was appointed by Gage Car Hire to deliver a replacement car while my car was in for the repair. There had been no prior contact with Europcar, as the communication had been between Europcar and Gage. When Jeremy arrived, he demanded immediate payment of the deposit via the credit card machine he had brought along, without going through the paperwork, or explaining the clauses and conditions. He couldn’t explain the waiver clauses, and was so irritated that he drove off with the car. John from Europcar returned with the car an hour later, after Gage Car Hire had intervened and done the deposit payment reducing the paperwork Continue reading →