The Sweet Service Award goes to Poetry in the V & A Waterfront, and its Trainee Lynn. Lynn impressed with her proactiveness in finding a different size dress at the Cavendish branch, and encouraging me to buy two dresses to make use of the special offer the clothing store was offering just before the Festive days. Dealing with a number of clothing shops at that time, Lynn’s service was far superior to that experienced at other clothing stores.
The Sour Service Award goes to Country Road in the V&A Waterfront. It required two staff members to issue a quotation for the replacement of a handbag and a purse lost in a robbery. Assistant Lau-Lau had an attitude, took forever to hand write the documentation after she had printed out the form at the other end of the store. She refused to provide her surname, and she became slower and slower in providing the quotation. I reported her poor service to her manager Elzaan Cleophas, who promised to speak to Lau-Lau and then to call me. I received no call, and when I saw her in the store the next day she told me that she had handed the matter over to her manager Jakes Jansen van Rensburg, who would contact me. I am still waiting for him to call me. One cannot understand that Country Road, owned by Woolworths, offers such shocking service.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: click here Instagram: @Chris_Ulmenstein
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