The Sweet Service Award goes to Swissport and its staff Zaheera Mia and Yolanda, for assisting us in obtaining a suitcase for our guest Monika Hänni, which had got left behind in Zürich. The guest had been promised the suitcase 24 hours later, but there was no contact from Swissport. We tried to call Swissport all day and night, but no one answered! On calling Cape Town International 48 hour later, we were given an alternative number and mercifully Noor answered the phone. We followed up with Jerome, who walked to the lost baggage section to find Zaheera. I offered to fetch the suitcase, as our guest had worn the same clothes for 36 hours already. Yolanda came to meet us at the Information counter, to prevent us from having to enter a security area to fetch the bag – as I did not have a flight ticket, I was not allowed to enter the area, despite Monika needing assistance in communicating in English. Continue reading →
Tag Archives: Pieter Nel
Cattle Baron Sweet Service and Burgundy Restaurant Sour Service Awards
The Sweet Service Award goes to the Cattle Baron in Hermanus, and its owner Antonie Lombard, for his excellent service recovery when one of his waitresses displayed every symptom of not caring about her job (she did not tell me about the butternut that is served with the steak when asked; she did not check if I was happy with the food, when I wanted to send back the cold and distasteful mash; replaced the mash with baby potatoes and sour cream instead of with butter as requested; brought luke warm water when a glass of cold water was requested; went into a long menu discussion at another table after I had requested the bill; and did not bring the credit card machine for the payment). I spoke to the owner, who listened attentively, apologised for the waiter’s poor service, and reduced the bill by 50% when I paid at the counter. Continue reading →