The Sweet Service Award goes to Swissport and its staff Zaheera Mia and Yolanda, for assisting us in obtaining a suitcase for our guest Monika Hänni, which had got left behind in Zürich. The guest had been promised the suitcase 24 hours later, but there was no contact from Swissport. We tried to call Swissport all day and night, but no one answered! On calling Cape Town International 48 hour later, we were given an alternative number and mercifully Noor answered the phone. We followed up with Jerome, who walked to the lost baggage section to find Zaheera. I offered to fetch the suitcase, as our guest had worn the same clothes for 36 hours already. Yolanda came to meet us at the Information counter, to prevent us from having to enter a security area to fetch the bag – as I did not have a flight ticket, I was not allowed to enter the area, despite Monika needing assistance in communicating in English.
The Sour Service Award goes to Burgundy and its manager Pieter Nel, for his rude behaviour, addressing me in Afrikaans when he came to my table (he knows I speak English, as I have been there on numerous occasions, and have sent many guests there over many years). Wanting to place an order, Nel refused to take it, without explanation, probably in revenge for a previous Sour Service Award which he received almost a year ago. I was shocked to see how the prices at Burgundy have been spiked since the new owners have taken over the restaurant. It is a shame that they are never at the restaurant, in contrast to the previous owners, to see the rudeness of their manager!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at whalecot@iafrica.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
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