The Sweet Service Award goes to The Twelve Apostles Hotel for their The Spa launch function earlier this week.   Guests received a personally delivered invitation, were given directions as to where to park some distance from the hotel, were driven in courtesy cars to the function venue, received a generous gift pack of Elemis, B.AFRICA and Dermalogica product samples, and met the charming hosts Toni and Victoria Tollman, all on a picture perfect afternoon.  Delicious and healthy light snacks were served with champagne and water.  The three local Red Carnation Hotel chefs Henrico Grobbelaar from The Twelve Apostles, Kevin Joseph from the Oyster Box (he says that Princess Charlène and Prince Albert look really happy when the cameras aren’t around), and Floris Smith from Bushmans Kloof did the food preparation.

The Sour Service Award goes to the Cape Town parking marshalls, who are becoming increasingly cheeky, rude and even aggressive, as I experienced in Sea Point outside SPAR recently.  After parking, I was followed by a parking marshall, who touched my arm, and told me that I was not allowed to ‘f…ing’ park where I had parked in a legitimate parking bay.  He refused to give me his name, and had removed his name badge when I had returned to my car.  The rude behaviour of parking marshalls is a major deterrent to doing business at shops and restaurants in the city centre, in Sea Point, and in other suburbs of Cape Town.  Sharing the Sour Service Award is the City of Cape Town, which did not react to a Tweet, in which I asked for a contact person to report the incident to!

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.