Tag Archives: Ubuntu

Chilling in Chile, Santiago: an excerpt from ‘SwitchBitch: my journey in travelling Solo, step by step’!

 

I had no plans to visit Santiago in Chile. The Chileans are very friendly, maybe a little like South Africans. Two Chilean couples I met on my trip, unrelated to each other, invited me to come and visit them in their city, and stay over. As I only had four days in Chile before a last day in Buenos Aires, at the end of my trip, I split the visits into two two-day stays.  I am so happy I took up their invitations, getting to know more about their wine industry, and being able to eat at Boragó, the 26th Best Restaurant in the world! Continue reading →

MasterChef SA Celebrity Chef: making dough for charity with Ubuntu!

MasterChef SA Celebrity full teamLast night I saw the first episode of MasterChef SA Celebrity Chef, being episode 2.  I missed out on episode 1 due to loadshedding on Sunday a week ago.   It seemed a disorganised mess, the celebrities clearly not being well-endowed with cooking skills, and they came across as being really silly.

Chef Benny Masekwameng introduced the episode with the concept of Ubuntu, to symbolise the spirit of teamwork and togetherness.  Celeb Tol A$$ Mo headed up the Red Team, and chose four other team members: TV presenter Lorna Maseko, singer Patricia Lewis, model Lerato Moloi, and comedian Chris Forrest.  Actor Terence Bridgett was the leader of the Blue Team, and chose photographer Merwelene van der Merwe, radio presenter Alex Jay, TV presenter Sade Giliberti, and Continue reading →

MasterChef SA episode 10: Family budget meal, too many cooks spoil the broth for Samantha Nolan!

It was a less exciting episode 10 of MasterChef South Africa last night, with the challenge to the ten finalists to prepare a family meal within a budget of R150.  The three finalists who went into the Elimination Challenge had to fix a Minestrone soup, and it was Samantha Nolan who had to leave the MasterChef SA kitchen, a shame given her leadership role and her ability to keep a cool head under pressure in previous episodes.

The visit by Abigail Donnelly, Food editor of the Woolworths-owned Taste magazine and editor of restaurant guide Eat Out, added an extra dimension to the tension, joining the judges. The brief was to prepare a family meal for four persons within a budget of R150, but had to be ‘worthy of royalty’, they were told.  The finalists were told by Mrs Donnelly that budgeting is part of the real world.  She said that she would judge the dishes based on taste, they ‘should not be too fancy‘, and they should ‘showcase the beauty on the plate’.  They had 60 minutes in which to complete the dish.  They had to select ingredients from the Woolworths Pantry within the budget limit, but it was evident that none of them had a calculator with them to tally up their grocery cost.  Chef Pete Goffe-Wood had an über calculator, and did the honours for each finalist.  Only Lungile Nhlahla came in within budget.  The other nine finalists had to give up ingredients to make the budget balance, Khaya Silingile being most over budget, at R265!  She admitted that she was a ‘ditz’, having gone over budget. In summary, Chef Pete told the finalists that going over budget would have led their restaurants to go under within 6 months.

Chicken seemed to be the most popular choice for the finalists’ family meals, only Samantha choosing to prepare poached trout (served with Asian vegetables and egg noodles as well as asparagus cream), and Jade de Waal making pork poached in milk (using bay leaves and lemon) served with creme fraiche, salad, parmesan, and pasta, admitting that she may have cooked her pork for too long, and that it may therefore be too tough.  While the finalists were preparing their dishes, Mrs Donelly and the judges discussed how some of the finalists push their limits and show amazing technique.  But she noticed that many do not taste their dishes.  Deena Naidoo made chicken schnitzel with a parmesan coating and mushroom sauce, which was praised by the judges for his delicious farm-style budget within budget. Mrs Donnelly said he made the ‘chicken proud’. Khaya deboned two chicken legs and stuffed them with red onion and aubergine, serving them with corn bread.  The judges were shocked that she would only serve two pieces of chicken for four persons.  She countered that she was challenging the ‘spirit of ubuntu between the chefs in sharing’ her food. Her bread was said to be too salty. Chef Pete said that she had shone in the previous episode in winning the international challenge, but that it had not been in evidence in yesterday’s episode. The chicken lacked flavour and intensity, she was told. Khaya said that she was the only finalist that had not been in a pressure test. Lungile was praised for her ‘rustic family-style’ meal, even though her portion sizes were criticised for being too small. The texture was praised, the polenta had a sweetness, and the chicken was perfectly roasted.  Jade’s salad was said to be creative, and her crispy sage was liked by the judges. However, her pasta was not seasoned, and her pork dish did not work, she was told. She admitted that she did not put out her best.   Thys Hattingh had a very quick review, his parmesan crisp being the tastiest of the whole dish. Samantha’s roasted onions were said to be too robust for the delicate poached trout. Mrs Donnelly said that she was disappointed with the asparagus cream, not really tasting it, and the roasted onions overpowered the dish. Chef Pete said that he would only eat the pasta. Manisha Naidu was highly praised by the judges, being told that she ‘truly has a palate to get flavours right’, said Chef Benny Masekwameng. Mrs Donnelly praised her for a ‘beautiful balanced plate of food’, and her dish was judged to be the best, the care and generosity coming from ‘the heart and soul’.  Mrs Donnelly loved her bottled sauce so much that she wanted the recipe for it.  While the Finalists were cooking, Woolworths ran a fabulous looking ad, inviting one to eat in for four persons, at R150, with chicken, and tiramisu for dessert.  No dishes were shown for Sarel Loots, Ilse Fourie, and Sue-Ann Allen.

The bottom three finalists were selected as Jade, Khaya, and Samantha, and were sent to the Elimination Challenge. Chef Pete brought in a big pot of Minestrone soup that had ‘purposely been ruined‘, and their challenge was to ‘get it back on track’. Chef Pete explained that things do go wrong in the kitchen, and the challenge for a chef is to rectify this.  A table contained bowls of ingredients, and each of the three finalists was given six opportunities to collect ingredients from the table.  They were told that the ‘worst tasting soup‘ goes home.  Samantha commented that the soup ‘looks like dishwater with left-over vegetables’. She selected red onions, butter beans, garlic, tomato paste, and pancetta (Italian bacon), but chopped the pancetta (sourced from Wild Peacock Food Emporium, they Tweeted proudly during the show) into cubes, which Chef Pete said was incorrect, as Minestrone is a meatless vegetable soup. The soup tasted too much of the pancetta. Chef Benny added that Samantha had shown throughout the program that she could not get seasoning right, either having too much or too little. The tomato paste and garlic should have been added earlier by her, Chef Pete said.  Khaya added red onion, garlic, fresh tomato, tomato paste, as well as coriander, which she assumed was parsley.  Chef Pete was critical of the soup in having become a tomato soup, making it more Mexican and less Italian. The judges coughed on tasting her soup, there being too much pepper, but they liked its chunkiness.  Jade identified that the soup lacked body and flavour, and she added pancetta for the flavour (but removed it before plating the soup), garlic, celery, and parmesan.  She was praised for adding and then removing the pancetta, giving her soup a smokiness, Chef Andrew Atkinson said. Chef Pete said that the soup had great balance of flavour, and that her stock had ‘beautiful body’.

Chef Benny was very ‘talkative’ on Twitter during the show last night, and made some funny comments.  He remarked on Khaya’s red lipstick, saying she was wearing it for luck!  He called Manisha the ‘Flavour Queen’ on Twitter too.  Chef Andrew’s blue shirt was criticised on Twitter, and once again many wrote that Khaya should have gone home, given that she did not know coriander from parsley.  Criticised too was that Ilse Fourie’s dishes rarely are featured, as happened last night.

It was Samantha that was sent home last night, and she was told that she can ‘cook with passion, and that no one can take that away from you‘. She said that she ‘will never forget any of it’!

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter:@WhaleCottage

Tourism Service Excellence standard an excellent initiative to enhance SA tourism competitiveness!

The national Department of Tourism has embarked on a welcome Tourism Service Excellence drive, and has released a draft document for comment from the industry until the end of February in developing a tourism service excellence standard and code, to enhance the tourist experience in South Africa.

The development of a ‘National Standard’ for Tourism Service Excellence by the South African Bureau of Standards (SABS) results from a 2008 National Tourism Skills Audit Report recommendation that customer care training in the tourism sector should be improved, when South Africa ranked 61st of 133 countries in The World Travel and Tourism Competitiveness Report of 2009, coupled with inconsistent service delivery in tourism, ranging from very poor to very good.  The reason for this was stated as being the lack of ‘integrated standards and norms that can be used as a guiding tool in terms of customer service’. To improve customer service, it was deemed necessary to develop a set of policies, guidelines and programmes, to ‘ensure a holistic approach and collective ownership’ for customer service, thereby improving service excellence throughout the tourism ‘value chain’.  Such a standard would be developed for all businesses which come into contact with tourists, including the Immigration officials (criticised in the past for their unfriendliness), transport services, accommodation establishments, financial institutions, shops, and any other businesses and authorities which deal with tourists when they make bookings for their trip, when they arrive, and interact with them during their stay.

‘South Africa should be seen as the country that offers the best service, diverse experience and value for money.  The overall purpose of this document is to emphasize the importance of the spirit of “Ubuntu” in ultimately achieving the vision of tourism growth and development in South Africa’, states the draft Service Standard document.

According to the Service Standard draft, tourism businesses would be required to support the principles of accessibility, accountability, accuracy, capacity building, commitment, consistency, continual improvement, courtesy, responsiveness, safety and security, value for money, and visible marketing in displaying the logo for the new Service Standard, in running their tourism businesses and operations.  It is not only written for South Africa, but incorporates neighbouring countries such as Botswana, Mozambique, and Zimbabwe, as if they are service extensions of our country’s tourism product.

The Service Standard document identifies government departments, as well as associations and groupings of tourism businesses which should adopt the service standard, and encourages its usage amongst its staff and members, including the Department of Home Affairs serving tourists on arrival and departure at airports; SA Tourism and the International Marketing Council in marketing the country; provincial tourism authorities; municipalities in providing visitor information services, signage, and infrastructure; telecommunication companies providing cellphone services; SARS for customs clearance; airports; the Banking Association; the Tourism Grading Council of South Africa, the industry quality assessment body, not mentioning FEDHASA, the industry hotel association, and the guest house association; the Banking Association; the Restaurant Association of South Africa (although not all restaurants belong to it); the Tourism Business Council of South Africa; and shopping centres.

Tourism businesses are expected to introduce a quality policy, to make service their focal point, to train new staff in service, to offer friendly and professional service, and to review their quality and services regularly.  In running their tourism businesses, they are encouraged to focus on the following:

*   Product: it should offer quality, choices and alternatives, ensure that there is enough staff to assist the tourists (this is the biggest challenge to the tourism industry, and would require a complete work ethic culture change amongst staff), offer value for money (a very relative term), universal accessibility for the disabled, ensure the safety and security of their clients, ensure guest information confidentiality, be environmentally friendly in its operation, and not discriminate against any types of clients.

*   Service: should be friendly, professional, guest focused and driven, and offer an effective service recovery.

*   Marketing: should have a consistent message, be accurate, be updated regularly to create realistic expectations for tourists, be truthful and honest, and not be offensive.

Although written in an academic form, the draft National Service Excellence standard is an excellent step forward for tourism service excellence.  One is surprised that it has taken the Department of Tourism so long to work on the standard, and that it was not prepared in time for the 2010 World Cup.  Most (commercial) tourism businesses would argue that they already apply the principles of service excellence in running their businesses, our country receiving praise for its friendliness and for walking the extra mile, and that it should be the government departments and bigger corporates who have a secondary tourism involvement that should be adopting the new service standard.  The document contains a Tourism Service Excellence code for companies to use as a framework to design their own service excellence codes.  As with most such documents, it has not been widely exposed to the tourism industry in terms of the input and feedback the SABS is seeking.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage