The Sweet Service Award goes to Checkers in Hermanus, and its supervisor Anita. I called a number of outlets in Hermanus earlier this week, to check their price of HTH, and that sold by Checkers was by far the lowest. Anita answered the phone promptly, unlike the other outlets. Having struggled to open the difficult-to-open security closures on the buckets in the past, I asked Anita whether she could assist in getting someone to open it. I arrived ten minutes after the call, and the HTH bucket was open, and ready and waiting for me! Continue reading →
Tag Archives: Voelklip
Woolworths Sweet Service and Overstrand Municipality Sour Service Awards!
The Sweet Service Award goes to Woolworths and its Customer Experience Manager Anita Scott, who took over dealing with our complaint about the W Café at the V&A Waterfront, after Tribeca, the external operators of the W Café, did not contact us as promised. A 3-cheese toast with mustard looked unappetising, the bread having fallen apart on the plate when served, and it had unidentifiable red bits. There was no manager on duty. The supervisor was out of his depth. The Woolworths Store Manager logged the call, but it did not reach Tribeca, they claim. After 10 days of non-response, it was a delight to speak to Ms Scott, who was frank about what steps would be taken with Tribeca (she herself had experienced the toasted cheese on another occasion). I asked her why Woolworths is allowing Tribeca to destroy their brand name with such poor service and poor quality food, as experienced in their Paarl, V&A, and Sea Point Piazza St John branches. She diplomatically did not answer, but it seems that some serious action is on its way.
The Sour Service Award goes to the Overstrand Municipality, and is nominated by property owner Sybille Rutherford. It has been edited to reduce the length: “I herewith wish to raise the issue of the changes made to the refuse collection being shifted from Mondays to Fridays in the Voelklip -and Hermanus area. We are saddened that this has been made without consulting anyone – as to what the implications would be. Most of us homeowners have the second homes as weekend retreats- we dont stay there permanently. The previous refuse collection day on Mondays was a perfect solution, as the mainstream of visitors to Hermanus is always on a weekend. There have been a few baboons around our area in 09th Street-and I fear that the collection of rubbish on Fridays (leaving the bins and bags open in the Street for some 5 days) will attract the troops of baboons from the caves in the mountains behind our properties en masse- and even if they cannot open some of the special bins provided- there is always the overflow of rubbish in bags which gets placed alongside the bins for collection. Apart from being a definite “draw card” for baboons and bergies – there is also the mess that dogs make when they scrounge in the bags, littering the sidewalks and roads, as well as a stench which will accumulate from all the rubbish lying there for 5 days waiting for collection. In summer arrives this will make matters worse with the heat.It will also attract flies to the area. Are we really wanting to create problems for our beautiful, clean, well run Hermanus town, which is becoming more and more popular with tourists-and people wanting to rent houses for the weekend to spend some time away from home or international guests who rent homes there on a regular basis, be it for families or golfers,hikers or mountain bikers? Once they discover that troops of baboons descend from the mountains and gravitate towards the rubbish – they will feel threatened and more than likely find another little “safe” town to spend their holidays in“.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.
Restaurant Review: Lizette’s Kitchen brings a touch of Asia to Hermanus!
I had heard about new restaurant Lizette’s Kitchen in Hermanus from a review by JP Rossouw and tried it a week ago with my colleague Carole. It is a refreshing addition to what is generally an average collection of restaurants in this seaside village.
The restaurant opened three months ago, and is cleverly located on the traffic circle as one enters Voëlklip, a historic house built around the 1920s and was the first farmstead in Voëlklip, which everyone who has been to Hermanus will know. It is a large property, which was lovingly renovated by Lizette Crabtree and her fiancé Scott, following prescriptions of the Heritage Council. They did not use any decor design service, they said proudly, and it is one of the smarter restaurant interiors we have seen in Hermanus. The building is also the home of Scott and Lizette, laughingly telling us that they sleep in the garage. The off-street parking area is neat and spacious. The seating space is large, inside and outside, and the doors are stacked back so that the two merge. One faces the traffic circle, with greenery behind it, and it has a very peaceful aura. The roof has been newly thatched,
and some interior walls must have been removed to create the open space. One section has a bar counter, and further down one can see a lounge area with a fireplace. At the till there is a Buddha, next to a vase of proteas. There is a lot of wood – on the floors, the table tops, and the (rather uncomfortable) café style chairs. Outside sheets of corrugated iron have been cleverly used to make planters in which jasmine is growing. The waiters wear black shirts and pants, with a Hermanuspietersfontein branded apron.
Scott
and Lizette met in Vietnam, where she worked in the kitchen of a large top hotel. They managed a $10 million boutique chain resort, but decided to come back to Lizette’s home country, although she never previously lived in Hermanus.
Outside a bar counter has been made from wooden crates, and Creation gets a plug, its branded crates having been used. We were told that three wine estates have a special home at Lizette’s Kitchen, Boekenhoutskloof being prominent, its winemaker Marc Kent having a soft spot for the restaurant, and he has made umbrellas and other support available to the restaurant. Interesting was a new Boekenhoutskloof brand Le Cap Maritime, which we heard about from Scott, which is served in Business Class on Emirates flights, and is now available (Sauvignon Blanc 2011 – at an inexpensive R25 per glass/R90 per bottle, and Shiraz 2010 – at R25/R100) at the Hermanus restaurant, having been made from grapes from
Hermanus, and the label describing the brand as ‘A coastal venture by Boekenhoutskloof’. Lizette had met Marc a number of years ago, having worked as chef in Franschhoek at La Petite Ferme, and at Monneaux Restaurant, when Chef Reuben Riffel had left to open a restaurant in the UK. Lizette left for Vietnam, taking 20kg of Springbok as her luggage, and a case of wine each from eight Franschhoek Vignerons was shipped over. She hosted a South African promotion in that country, most of these wines now selling well in Vietnam. Other favourite wine brands the restaurant supports are Creation, and Hermanuspietersfontein.
We were welcomed by the waiter Astin Jangle, and I asked him if he could print out a copy of the menu, so as to not have to write down the whole menu. He seemed very unsure about my request, and had to call on Scott for permission. Scott initially was hesitant, saying we should see the menu on the website, as it changes so often. When I mentioned the Rossouw review, he opened up, and told me that they did not know when JP visited the restaurant. They appeared annoyed that he had called it a Vietnamese restaurant, not having got the concept right, they felt. Our Franschhoek connection, and knowing Boekenhoutskloof, helped to relax Scott, and he relented on providing a copy of the menu. The menu is described as being Afro-Asia fusion, to describe Lizette’s South African roots and the influence that Asia, and more specifically Vietnam, has had on both their lives.
A nice touch was the rolled facecloths brought to the table, with a fresh fragrance, which the waiter could not identify. Carole and I were both undecided about what to order, and had a lot of catching up to do, so Lizette volunteered to bring three courses to the table, our only proviso being that it should not contain chilli or
be too hot. Lizette suggested that we share the three dishes. Commendable was the black material serviette, although there are no table cloths, with only a cheap-looking place mat. Carole ordered an alcohol-free Mojito, the Mosquito looking beautiful with a slice of watermelon and a piece of sugarcane. We started with Saigon Summer Spring Rolls (R65), a combination of fried spring rolls with a bite, and fresh (i.e. raw, as we discovered, and therefore tasteless)
rice paper rolls, served with three dipping sauces, being chilli jam, peanut, and Hoisin. This was followed by the best dish, being Paprika Squid served with Tabbouleh, which was sautéed with lemon, and was served on broken wheat salad with Spanish onion and tomato (R65).
The third dish was Bun Cha, a traditional North Vietnamese dish offering three variations of pork, being pork rashers, pork patties, and (once again) pork spring rolls,
with which came cold rice noodles, fresh herbs, and the Hoisin dipping sauce again (R75). This was the order we had placed, and therefore we asked for the bill. The waiter begged us to try the dessert, being a very delicious lemon curd served with home-made shortbread and a slice of apricot (R30), even though we had not ordered it,
and made it sound as if it was a special ‘gift’ offered by Chef Lizette. Only when checking the bill that evening did I see that we were charged for this ‘gift’!
The menu introduction explains that it is varied, reflecting ‘our journey from Africa to Asia’, and that ‘the flavours are fresh and pronounced’, and that only the best local produce is sourced. The Asian dishes are made using traditional recipes, and no seasoning has been added commendably, allowing the diner to add fish sauce, herbs, sprouts, soya, lemon, and more, to suit one’s preference of a sweet, sour, or salty taste. One is wished ‘Chuc ngon mien’, a wonderful meal. Most dishes are Vietnamese, but with some Thai and North African dishes too. There is a bread and cheese section, a plate of mezzes costing R75; Pita wraps are available with fillings of beef, chicken and lamb, at R55; Artisan Flatbreads are served with options of chicken, pork ribs, lamb, goats’ cheese, and tiger prawns, at R52 – R65; salads are unusual, including Lamb Kofta, and Moor Lamb Kibbeh, both containing lamb patties (R78); Noodle Bowl dishes, served with prawns or beef red curry, cost around R75; Tom Yum soup is R70 and a Vietnamese Pho Bo beef broth R50; Moroccan lamb shanks cost R130, and are served with Tabbouleh and a Greek salad; Thai style steam mussels in coconut and sweet chili cost R70; linefish steamed in bamboo, prepared with sesame, ginger and soya, costs R84; and a Vietnamese Heo Kho To interestingly contains braised pork belly stew with quail eggs R75. The dessert list contains a mix of very basic South African treats (ice cream and Bar One sauce, brownies, cake) as well as Che Chuoi, a traditional Vietnamese warm sago, banana and peanut pudding, all very reasonable priced in a range of R22 – R35.
The wine list is part of the menu, and wines are listed under quirky headings, more creative than those used in the ‘100 Women 100 Wine’ so-called competition! So, for example ‘Refreshing, zingy wines’ are La Petite Ferme’s Sauvignon Blanc 2012 (R165) and Beaumont’s Hope Marguerite Chenin Blanc 2011 (R200). ‘Rosé, not just for the girls’ lists Hermanuspietersfontein’s Bloos 2012 at R108, and Sir Robert Stanford Rosé 2012, at R135. The ‘Fat Cat Selection’ offers the Sir Robert Stanford Shitaz 2009 at R195, Boekenhoutskloof The Chocolate Block at R320, and Bouchard Finlayson’s Hannibal 2008 at R350. Wines by the glass are very reasonably priced, ranging from R21 for Sir Robert Stanford’s Cutter’s Cove Chenin Blanc and Helderberg Wijnmakerij Cabernet Sauvignon at R21, to Creation’s Syrah/Grenache R35/R145. ‘Bubbles’ by the glass are by Krone (R30/R160), and Domaine Des Dieux Rose of Sharon (R150), and Bollinger Special Cuvee Brut NV costing R850 are also on offer.
While the waiter was very helpful and friendly, he disappointed when we wanted to leave in a hurry, to make a 14h00 meeting, and he told me that he could not bring the credit card machine to the table due to the portable one not working, which meant that I had to go to the bar counter. When I got there, an older lady expressed surprise, saying that the credit card machine had been fixed that morning, and should have been brought to the table. The duplication of foods in what we were offered, the raw spring roll, and the forced acceptance of a dessert we did not order were off-putting. The presentation of the dishes is very attractive. Conservative Hermanus and tourist palates may find the menu too Asian, with too few familiar dishes. The venue itself is attractive, barring the bathroom, offers enough parking, and is not as crowded as the
seafront restaurants in the village. The food and beverage prices are reasonable, and it would be a great meeting place for out of town visitors to Hermanus, staying in Voëlklip in particular.
Lizette’s Kitchen, 20 on 8th Street, Voëlklip, Hermanus. Tel (028) 314-0308. www.lizetteskitchen.com. Daily from 11h00, lunch and dinner.
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter:@WhaleCottage
Whale Cottage celebrates 14th birthday with bubbly and balloons
Today we celebrate the opening in Hermanus of the first Whale Cottage 14 years ago. Having an all-women team of staff, it is even more special that our anniversary co-incides with Women’s Day today – I salute my ladies, and thank them for all they do for our guests. Whale Cottage Hermanus has been heavily booked for the long weekend, and all Whale Cottage guests have been served sparkling wine with their breakfast this weekend, to celebrate our milestone.
Filled with nostalgia, I look back at the early days of running our Whale Cottage Hermanus, then located on Main Road – a great location initially in terms of visibility (we had a blue-and-white striped roof in those days, similar to our Whale Cottage Franschhoek). Our inspiration for the name came from the Victorian cottage in which we set up our first Whale Cottage in 1996, and in honour of the Southern Right whales that became so popular, and put Hermanus on the map, in offering the best land-based whale watching in the world.
There was no internet in our world of guest housing in those days, and we all only advertised in Portfolio’s Bed & Breakfast Collection, which cost us around R 12000 for a third of a page in those days. We all hated Portfolio, largely due to its dictatorial and unapproachable owner Liz Westby-Nunn. Their power was tremendous, as they introduced the first attempt at “grading” our establishments, giving them a yellow, purple or red shield, implying different levels of luxury. The annual visits for their inspections filled us with fear, and we were not allowed to question their instructions as to what had to be changed. One dared not speak against the company (even though we were paying advertisers) nor argue their directives, and we parted ways with Portfolio when their greed extended to charging commission for bookings on their website, in addition to the ever-increasing cost of their advertisements.
The internet opened up to us at the same time, and it was a huge relief to see how well we did advertising on the accommodation websites SA Venues and Cape Stay, and the former still holds. Networking with fellow guest house owners became an important source of business, especially in Camps Bay, where we run the Camps Bay Accommodation Association, and we pass all overflow enquiries to our 24 members. We also share industry information with each other.
After we opened the seafacing Whale Cottage Camps Bay in 1998, we received feedback from our guests that they were missing a seaview in Hermanus, so we set upon the search for a new property to be set up as a guest house, with a seaview. We found such a property on Westcliff Drive, on the way to the new Harbour, with a magnificent view of Walker Bay, and opened it in 2002, selling the Main Road property. Barry Lewis was our long-standing manager, and we are delighted that we have his sister Carole Cessano working with us now, with the faithful Juliette at her side.
From June – December the whales attract visitors to Hermanus, who have not found a place in the world where they can see whales as they can do from the well-developed cliff path, running from the new Harbour to beyond Voelklip, all along the ocean. But Hermanus has wonderful beaches too, that are warmer than those on the Atlantic Ocean of Cape Town, and also has outstanding wine farms in the Hemel-en-Aarde Valley area, including Hamilton Russell Vineyards, Bouchard Finlayson, Creation, Hermanuspietersfontein, and more.
Whale Cottage Franschhoek opened five years ago, and Whale Cottage Plettenberg Bay two and a half years ago. With Whale Cottage Hermanus and Whale Cottage Camps Bay, they make up the unique Whale Cottage Portfolio, welcoming our guests to “a whale of a stay!”. One of its unique features is the Whale Cottage Loyalty Card, which was introduced from the start in 1996, offering our Whale Cottage guests one night free for every 10 nights that they stay at a Whale Cottage, and this has become a very popular incentive to return to our Whale Cottages. Nine years ago we introduced our WhaleTales newsletter, which is sent to our Address Book of 25000 every 6 weeks or so, and is written as a tourism newsletter, described by many as the only newsletter which summarises what is happening in the tourism and hospitality industry. We have never been afraid of being controversial, and of writing the truth. This policy of independent tourism reporting is also the foundation of this WhaleTales Blog.
We thank our Whale Cottage guests, suppliers, colleagues and friends for their loyal support of our guest houses, and of our WhaleTales newsletters and Blog.
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com
