The Sweet Service Award goes to Swissport and its staff Zaheera Mia and Yolanda, for assisting us in obtaining a suitcase for our guest Monika Hänni, which had got left behind in Zürich. The guest had been promised the suitcase 24 hours later, but there was no contact from Swissport.  We tried to call Swissport all day and night, but no one answered! On calling Cape Town International 48 hour later, we were given an alternative number and mercifully Noor answered the phone.  We followed up with Jerome, who walked to the lost baggage section to find Zaheera. I offered to fetch the suitcase, as our guest had worn the same clothes for 36 hours already.  Yolanda came to meet us at the Information counter, to prevent us from having to enter a security area to fetch the bag – as I did not have a flight ticket, I was not allowed to enter the area, despite Monika needing assistance in communicating in English. Continue reading →