The Sweet Service Award goes to the kind gentleman who came to our rescue when he saw a car guard steal the sunglasses off my head inside my open roof car as we were leaving a parking bay on Alfred Street outside the Old Biscuit Mill’s Neighbourgoods Market last Saturday. We had been harassed by the (non-official) car guard when we arrived, and we did not expect his continued harassment about payment on our return to the car. The passerby saw the theft, and screamed at the car guard until he returned the sunglasses to me! The passerby walked on to his own vehicle, so we were not able to thank him. Tweets about the incident reflected that other visitors to the market have had their cars damaged by aggressive car guards in the area. There is no security outside the Old Biscuit Mill, especially not on Saturdays, when one cannot park inside. The operators of the parking at the Old Biscuit Mill are often rude, and receive complaints for their poor service.
The Sour Service Award goes to the V&A Waterfront for still not having completed the tiling in the ‘new’ Ladies cloakroom (previously the men’s cloakroom) last week, which has been in its unfinished state for the past two months. There are no toilet roll holders either. We pointed out the unfinished tiling in a Sour Service Award six weeks ago. The cloakroom was opened to the public despite its unfinished state! There was no response from the V & A when we Tweeted about it again last week, reflecting that the mall management just does not care about customer feedback! When we wrote to V&A Waterfront CEO David Green, we did not receive any response from him, a regular pattern reflecting that lack of customer respect comes from the top!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at whalecot@iafrica.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.
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