The Sweet Service Award goes to Manager Herman at Belthazar. On Mother’s Day I was waiting for my son to finish seeing a movie in the Waterfront, and had a cappuccino and a sundae at the restaurant. When I asked for the bill, the waiter said that it was on the house for Mother’s Day – a sweet surprise!
The Sour Service Award goes to SA Tourism, for sending out a newsletter to every tourism operator the day after Indaba ended, on 9 May, referring to its “April newsletter” and writing “As we head into May, it’s an exciting time for tourism product in South Africa. INDABA is just a few days away and the Welcome Awards finalists have just been announced” . What a poor communication example from our country’s tourism marketing body!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.
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