The Sweet Service Award goes to Cape Plumbing and Bathroom Supplies on Strand Street, which previously operated as On Tap, an outlet which has always offered good service. Even though I don’t go there frequently, I received a friendly personalised welcome by name from the manager. I was attended to quickly, requiring a basin plug. The manager offered the plug for free, as a New Year’s gift, saying it would cost him more to open an invoice than the R3 cost. It was a small gesture which meant a lot in a very busy period last week.
The Sour Service Award goes to Cape Town International and its parking facilities, and was nominated by Darren McDermott: ‘ There seems to be some scam taking place with the long stay car park in the airport, there are only 156 places, think reduced due to building work and its a first come first served basis (on website). I tried to park my car the other day, they said it was full and I had to go into the car park 4 which is 110 rand a day v 45 rand a day for the P5 long stay. I took a look in P5 and there were lots of spare places. Surely if they have reduced the places they have an obligation to offer more places in P4 for the same price, also I wonder how the first come first served works, how do you actually know that there is a space when you leave home for the airport. Everytime I try and park in P5 there are issues, place closed off, machine not working. And I believe this place wins best airport in africa award every year. Maybe stick this in the sour award but as least your clients should know’.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at whalecot@iafrica.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.
Chris von Ulmenstein. Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage
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Re the long-term parking… Ive often thrown my toys because P5 is boomed off, yet I can see empty spaces. If you go to the parking office (it’s near the SAPS station in the right-hand parking terminal, if facing the airport) they will cancel your P4 ticket and issue you a P5 long-term ticket. Done it many times as a frequent traveller.
Thank you for your advice.
I do hope Darren from Hout Bay will see it.
Guests staying with us have had the same issue with ct international. Drove straight into the parking regardless of the “full” sign and found numerous free parkings.
Issue should be investigated!
Thank you for your feedback Llewellyn.
I do hope that Cape Town International sees the Sour Award and reacts to the feedback.