The Sweet Service Award goes to the Franschhoek Wine Valley Tourism Association, for organising the Franschhoek Uncorked Festival last weekend, for organising the best weather ever in the history of the festival, and for bringing winelovers to the wine estates, the only organised event doing so once a year. The majority of the participating wine estates gave it their best shot, being super generous and friendly. Whilst a golden marketing opportunity was lost by each estate in not being more proactive in handing out information about their wines and restaurant, the event as a whole created goodwill for Franschhoek, and created awareness for the Franschhoek wine brands via Twitter and Blogging.
The Sour Service Award goes to the Planet Bar at the Mount Nelson Hotel. I popped in for their wonderful mushroom empanadas and a glass of bubbly after a concert close by a week ago, a rare indulgence. The barman did not know what “empanadas” are, asking me if they were a food item (they are on the bar menu), the waitress poured my glass of Simonsig Vonkel with the glass standing upright, and an empanada had an hair in it (luckily the chef came to explain that it was an hair from the pastry brush!). When I asked the Planet Bar manager Patrick why the service had been so poor, he repeated after me “poor?”, as if all had been perfect. One wonders why 5-star hotel staff, who do not deliver 5-star service, get to be so arrogant!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.
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