Cape Town positions itself as a Festive Season playground, yet is not very tourist-friendly when it comes to being open for business on Christmas Day. For a city that is the Gourmet Capital of our country, the best that many tourists could eat yesterday was a McDonalds burger!
A Tweet by Table Bay Hotel concierge Ryan Van Zyl yesterday morning highlighted how difficult it would be for him to find restaurants for his guests on the special day. In Camps Bay, for example, out of about 25 restaurants in the suburb, about half were closed for the day. Even more closed late afternoon, meaning that Paranga, Zenzero, and Café Caprice were making a killing on the Promenade. However, this came at a price, with queues to be allocated a table, and slow service in some instances, we have been told by our guests. Today a similar number of Camps Bay restaurants are closed, expecting the annual arrival of rowdy Capetonians taking over the beach suburb, causing mayhem, with potential theft of tourist and restaurant possessions, making Camps Bay a no-go zone just from the traffic build-up alone. Kloof Street has close to 40 restaurants, and is known as the street that never sleeps, always having restaurants open. At 19h00 yesterday we found only four of these operating: Nando’s, Mc Donalds, Myög, and Mixa’s Schwarma! Caffé Milano was open during the day yesterday, but had to close when it ran out of supplies.
A restaurant owner’s wife responded on Twitter to Van Zyl’s retort, saying that it was their restaurant’s annual gift to their staff for their hard work, to be closed for two days, which doesn’t make sense, as one can give staff ample time off during winter, when restaurants cry about how quiet they are. In addition, the Tweeter shared that the lost business does not weigh up against the problems they experience with reliable supply of produce. This sounds like a more serious issue, but surely one can order ahead for the two days? Good restaurants will have well-established supplier relationships, which surely cannot be influenced by public holidays, as the Christmas days are not the only ones on which suppliers could be closed. One wonders how the restaurants that were open yesterday coped, from a supply point of view. Staff reliability is of course the unmentionable, and this may well be the real reason why so many restaurants were closed yesterday. No Guest House or Hotel, also operating in the hospitality industry, would dream of closing for two days over Christmas, or would have the audacity to ask its guests to make up their own beds on these two days! Surprising is that most restaurants are open on New Years’ Eve, and making plenty of money out of the rates they are charging, supplier support appearing to not be an issue next week!
We have never understood the country closing down for about three weeks around 16 December, when the hospitality requires supplies of guest refreshment portions and amenities, being more fully occupied in the same period as in any other time of the year. Retailers feel the brunt of supplier closures too, disappointing their clients with out of stocks. Our experience with the V&A Waterfront and Woolworths showed that the management was not only away from their businesses over weekends, but appear to be so over this whole Christmas week, the Waterfront’s running appearing to be in the hands of its Information Centre’s Assistant Manager Zulfa Nordien. Commendable is that the phone of Cape Town Tourism was answered yesterday, albeit at their airport branch, the City head office on Burg Street appearing to be closed, with its management on holiday too this week! This is one of the busiest tourism weeks lying ahead! Very few Tweets of Cape Town Tourism and the V&A Waterfront are proactive in providing tourist information to our City’s visitors over the festive season, largely restricted to reTweets, or if one is lucky, to having ones queries answered. Today the V&A Waterfront Tweeter got her information wrong in answering a question about whether the new V&A Market on the Wharf is open today!
Western Cape Minister of Tourism Alan Winde has encouraged the hospitality industry to take its breaks over winter. Perhaps it is time for him to be prescriptive in encouraging our Cape Town and Western Cape restaurants to be tourist friendly, and to be open over Christmas. We salute the restaurants and their staff who put service above self yesterday, and welcomed customers and spoilt them with Christmas cheer and good food.
POSTSCRIPT 26/12: We are grateful that Minister Winde supported our plea, in a Tweet in response to this blogpost: “alanwinde @FoodWineBlogClu YES we should be open for business over the festive season. It’s harvest time for the tourism industry. @WhaleCottage“
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage
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Gosh! Really shows how little you know about the hospitality industry and customer service using social media.
Thanks for your comment Jenny.
I am in the hospitality industry and an active user of Social Media. I do not understand your unexplained criticism.
Chris
I think you mean Myög and not Myoga.
I did, thank you Paul.
Chris
as a chef who worked 17 consecutive christmas’ in a row, I hope none are too offended if I close and spend the 25th with my wife and 2boys (2yrs/6yrs) and my parents who come from abroad.
Has minister Wilde ever worked a public let alone a christmas?
Mr Winde has had tourism businesses Ryan, so I am sure he has worked on a Christmas.
He is very hands-on, and should there have been a need, he would have been of service to tourists.
Chris
cool, so when your staff in franschhoek don’t pitch on new years day we know who to call.
oh, and, I had 12 no shows last night who all confirmed. embarrasingly even more so as one hotel wanted to change times for a guest and I would not allow time changes because we were so heavily booked. Of course the guests come on time as requested and then pass a comment on leaving after having seen empty tables.
this is an impossible industry chris made even more so by the behavior of guests and not neccessarily by the service of the establishments.
No shows are a no-no Chef Ryan. The industry must come up with a solution.
Chris
I don’t understand why anyone would have a career in hospitality if they are not willing to work the hours. I find it ludicrous that our restaurant industry bleats all winter long about how tough it is, how they can only get feet if they have specials, but then close over christmas. You can take all the family time, rest time, chill time and any time you can possibly want off during the months of May to August, yet you choose to shut over the busiest period of the year!? Absurd.
I absolutely agree Johan.
What surprises me is that the CEOs of key Cape Town tourism companies such as the V&A Waterfront, Cape Town Tourism, Wesgro, and the Table Mountain Aerial Cableway Company, which are at their busiest with tourists, are all on leave over this period. No wonder so many things are going wrong in their companies, which affects us as Capetonians, and the image of our tourism industry.
Chris
We’ve just returned from another two week holiday in Goa, India. From before Christmas (23rd December) to after New Year (7th January).
Again, everything was open ALL THE TIME: Restaurants, cafes, bars, clubs. Even banks (for money changing) were open until 9pm or 10pm each day. Christmas Day and New Year were no exception. Owners of restaurants were trading and staff (who were happy to have employment in these recessionary times) were all hard at work.
If they can do it in Goa – the centre of India’s tourism trade – then why not here in Cape Town?
And before you say that it’s because India is a Hindu country and thus doesn’t celebrate Christmas, let me tell you that Goa was a Portuguese colony until 1961 and is almost 40% Catholic. Christmas, and all other Christian events are widely celebrated and evidence of the Festive Season was everywhere. They just also realise that over their busiest season they owe it to their tourists to stay open for business!
Thank you for sharing your holiday experience Mark.
I do hope that Minister Alan Winde will start a drive to keep the Cape open for business over the Festive Season this year!
Chris
Great idea Chris
I’ll drop him a line too
Mark