Sweet Service Award goes to City Sightseeing Cape Town; Sour Service Award goes to Discovery!



The Sweet Service Award goes to City Sightseeing Cape Town, and its Marketing Manager Mandi Jarman, for coming to the rescue of two of us invited media guests who got left behind by the Hop On Hop Off bus of the company at the Aquarium yesterday, to take us to an event in Maitland, when we were given incorrect information by the PR company about where to leave our cars. Mandi saw us looking lost, and invited us to join her in her car, to get us to the event venue on time.

The Sour Service Award goes to Discovery, for cheating its Vitality clients out of points since the introduction of its Discovery Miles on 15 January 2020. In the six weeks since that date I have only managed to accumulate 920 Discovery Miles, 80 Miles short of getting to 1000 Miles, the equivalent of R100 to spend at retailers such as DisChem, where I go to buy raw nuts. My exercise program is exactly the same every week, and until 15 January I earned two such R100 discount vouchers per month. Now I have not even earned one voucher since the company made the reward switch, and twice did not receive a Gameboard play in this period, without explanation. I have just joined the Discovery Bank, and one was promised points for this too, but there has been no reward for this either. I will no longer recommend Discovery Vitality, I having been a huge advocate of the motivating reward system in the past. 


The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.

Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chrissy_Ulmenstein


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