The Sweet Service Award goes to the Hussar Grill Stellenbosch, and its waiter Aiden. I ‘stumbled’ across the restaurant on a Stellenbosch day, and the charming Aiden made my visit there an excellent experience, a rare treat. He asked the kitchen to plate the Marié Rosé sauce separately for the Prawn Avo cocktail starter in case it had chili in it, helped me to squeeze the hard lemon over the starter, and brought me another complimentary sweet potato crisp and olive treat when I had forgotten to photograph it initially. It is clear that he loves his job!
The Sour Service Award goes to 925 The Showroom on Main Road in Sea Point, and its Manager. I had never been to the store before, which sells mainly costume jewelry and dresses. I saw a silver bracelet locked in a cabinet, and asked the manager how much it is. She told me R250. I said that I would take it, and put it on my wrist, tried on some dresses, and then returned to the counter to pay for the bracelet. It was only when my phone reflected that a payment of R350 had gone off my credit card that I realised that she had overcharged me. I returned the next day, and when I requested the R100 overcharge refund, she said that she had to call her owner. Dishonestly she told him that she had quoted me R350! He begrudgingly refunded the full amount to my card, and I returned the bracelet. I found the staff very pushy, and will not return to this store due to the dishonesty experienced!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chris_Ulmenstein
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The Stellenbosch HG is consistently excellent for both food & service. We always dine there on our annual visits from the UK