Sweet Service Award goes to Woolworths Dash, Sour Service Award goes to Takealot


The Sweet Service Award goes to Woolworths Dash, which is a most amazing order and delivery service, surpassing Checkers Sixty/60, mainly because it does not surprise one with out of stocks as does Checkers. Today I received a new feature – the name of the packer, and the stages of packing and delivery completed, the delivery arriving punctually in the one hour period requested. It has changed my life, as I don’t have to lug my shopping bags up the steps from my garage, nor tolerate mainly unsatisfactory service at the tills.

The Sour Service Award goes to TakeaLot, for yet another delivery disaster, the worst to date. I had ordered a new Bosch citrus juicer, and was promised next day delivery, a surprise given the deliveries taking a week or longer of late. It was scheduled for a Saturday, and I stayed at home all day, waiting for it. I received two sms messages, notifying me of my delivery being out on the road and that it would reach me before 17h00. At 16h54 I was notified that the delivery was not made as I had not been contactable, yet I was at home, and I had not received a call or message from the driver. I contacted the company and had to postpone the delivery to the next Monday, worried that the same could happen again. Fortunately I checked the Tafelberg website, and saw that they stocked exactly the same juicer, but for R100 cheaper. I had to request permission from Takealot to cancel my order – yes, and finally received a credit for the paid-for juicer. Another order earlier this week arrived after 19h00, and only because I saw a missed call from the driver. Takealot should brush up its service, given that Amazon is on the horizon!

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.

Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog

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