The Sweet Service Award goes to EnMasse in the Garden Centre, and its staff member Lloyd. Rose and Hans-Werner Klein and I had a sit-down tea there, which was served in a paper cup. I asked for a tea spoon to remove the tea bag from my cup, and was given a plastic fork! Lloyd was very apologetic, and comped the teas, knowing that he had been forced to offer sub-standard service by his employers. I posted a message to EnMasse on Instagram, and the brand owner replied that all sit-down customers should have their tea served in double-glass tea cups. Well done Lloyd!  Continue reading →