Tag Archives: calamari

Restaurant Review: Grand Pavilion Restaurant Week dining experience disappoints with diabolical service!

 

Restaurant Week commenced around the country on 1 April, and despite its name, runs for the whole month of April. Restaurants offer two or three course Lunch and/or Dinner set menus with options at a slightly discounted rate, allowing restaurant lovers to return to their favourite restaurants, to try new restaurants, or to visit restaurants that one has not visited before.a

A German swallow friend Annette Krueck had just arrived in Cape Town in the first week of April, and so I looked for a restaurant that was new to her to try, she being a restaurant lover too. As it was the first weekend of the Restaurant Week, the majority of the 47 Cape Town based restaurants were booked out already. All that was available for the Saturday evening were some brand new restaurants….. and surprisingly Grand Pavilion in Sea Point, a restaurant that I had eaten Lunch at after it opened a year ago, Service having been a problem then already. Continue reading →

Restaurant Review: Leaf Restaurant and Bar still very green, but good value!

It is a strange feeling to enter the newly opened Asian Leaf Restaurant and Bar in what was the location of two favourite restaurants – The Showroom and Portofino – in that the restaurant interior is exactly as it was when Cormac Keane closed Portofino in April, with a few changes – grass green serviettes on the side plates, brand new staff wearing green Leaf-branded T-shirts, and a massive ghetto-blaster out on the deck, with too-loud music.  The hardest thing about going to Leaf will be to choose what to eat, its choice of dishes being so vast.  In general, the prices are very reasonable, and the portions generous, offering excellent value for money.  Anyone looking for the two previous restaurants and their cuisine should stay away.

The opening of the restaurant was delayed due to a problem in getting the credit card machine installed. The restaurant had opened just more than a week before I visited it, and I went back on the following day, as I did not have much time on my first visit.    I sat outside on the deck for my Saturday lunch, and almost choked on my calamari when I saw the massive ghetto-blaster, which had been set up on the deck, on a table with a table cloth.  I asked if they were going to have a party, but it was meant to create atmosphere outside, to attract a younger crowd, said the Manager Ambrose.  Fortunately the music was switched off when I sat outside, it being unbearably loud.  The deck looks fuller in having more chairs and tables than in the past, and each outside chair has a red blanket, a clash with the green theme.    A hand-written blackboard welcomes one on arrival, advertising a most amazing sushi special offer – 51 % (no, not a typing error) off all a la carte sushi from 11h00 – 19h00 daily, and all-day on Sundays.

Owner James Ye (Chinese for ‘leaf’) bought the restaurant from Keane, and took over all fixtures and fittings.   Manager Ambrose, with ‘cheffing skills’, he said, when he prepared my calamari for the first lunch, worked at the Cape Town Fish Market for the past twelve years, leaving as Executive Head Chef responsible for menu development and costing.  Ye came from China to be a sushi chef at the V&A Waterfront branch of the Cape Town Fish Market, and left to open The Empire on Main Road in Sea Point, and also opened Saki in the Sable Centre in Montague Gardens.  He is also a frozen seafood supplier.  A number of staff at Leaf have worked at the Waterfront branch of the Cape Town Fish Market, and this made me nervous about my first meal there.   I was pleasantly surprised when my calamari was served – a massive plate with a very large portion of Patagonian calamari tubes, egg rice, tartar sauce made with Japanese mayonnaise, and the most wonderful steamed carrots and beans, an absolute steal at R79.  I was the only guest in the restaurant on this first visit.

I returned for Sunday lunch, now sitting inside, and having two more tables for company.  The ghetto-blaster had been moved under the outside table, but the table cloth which was meant to hide it was not long enough to do so.  The table cloths and serviettes look badly ironed, if at all, and we questioned the side-plates being on the right – Ambrose said he wants Leaf to be different!   Some knives had their serrated edges to the outside, rather than facing inside the setting, little signs of how new the staff are.   Staff stretch in front of one when clearing items away, or in bringing additional cutlery, a pet hate.  Any ex-regular would cringe if they saw the rose patterned cushions that are placed over the definitive ghost chairs of the restaurant.  We were served a very tasty onion focaccia bread with a crispy cheese crust, with a milk jug each of balsamic vinegar and olive oil.   It is clear that things are less pretty and more functional at Leaf, and I missed a woman’s hand in the management.

We were offered a complimentary cocktail, and I chose the ‘virgin’ “Peach Tree Mosquito”, a refreshing mix of fresh mint, lime juice, cane sugar, peach juice, soda and crushed ice.   Two champagnes are on the winelist, Veuve Cliquot and Pommery Brut Royale, at R999 and R1100, respectively.  MCC sparkling wines offered are Simonsig (R29/R175), Beyerskloof Brut Rose (R24/R145) and Pierre Jourdan Belle Rose (R265).  An innovative touch is the choice one has of ordering wine by the glass in 175 ml and 250 ml quantities, as well as by the bottle, allowing one to have different wines with each course or dish one eats.  The Sauvignon Blancs, for example, start at R 19 (175ml), R27 (250ml) and R79 (bottle) for the Du Toits Kloof brand, Zevenwacht 360 being the most expensive (R40/R60/R170).   For Shiraz lovers the entry level is Robertson (R20/R29/R87), and Diemersdal (R14/R62/R185) the most expensive.   A good selection of wines is offered per varietal.

Leaf has three menus: Sushi, Hot Pot and Dim Sum, and a standard a la carte menu. None of the three menus are integrated design-wise, and some have photographs of some of the dishes, while others do not.  The a la carte menu is the most professional looking, and is dominated by leaves on the pages.  I started with a Hand roll of avo and prawn from the Sushi menu, which normally has salmon and caviar added, but which I declined – the normal price is R 39, but with the 51 %-off, it only costs R19.   I cannot eat a hand roll by hand, so I was brought a steak knife to cut it.  I love the prawn and avo hand roll at Fu.shi in Plettenberg Bay, and that is my benchmark.  That of Leaf came close, but the end bits were dry, with the mayonnaise too concentrated in the middle.   Sushi lovers will delight in the vast variety offered, including Sashimi platters (16 pieces for R138), Salmon platters and Tuna platters (21 pieces for R149), and eight combination choices of R99 Sushi platters.   The Sushi menu also offers Crab, Prawn, Vegetable, Seared Tuna and Japenese (sic) Seafood salads, ranging from R30 – R58.   Other options are smaller portions of Sashimi, Nigiri, Fashion Sandwich, Maki, Inside Out Roll and Edo Roll, as well as Tempura vegetables and prawns, and a selection of hand rolls.

The Dim Sum menu offers eighteen choices of steamed and pan-fried dumplings, deep fried wontons, and more, with prices ranging from R28 – R48, while the Hot Pot menu offers sixteen choices, ranging from R22 for Tofu to R150 for Crayfish.  I did not have anything off this menu, being overwhelmed by the menu options offered across the three menus.

The a la carte menu tries hard to get away from the “Chinese” label the restaurant has already earned prior to its opening, and Manager Ambrose asked me specifically to not refer to it as a Chinese restaurant.  The Starters include Oysters (R15 – R20), Harumaki (deep-fried spring rolls), Calamari, Mussels, Tuna Tartare, Tempura, and Dumplings, no item costing more than R59, and Crayfish Cocktail (R99).  The Tempura prawn starter had five Indian Tiger Prawns, served as the most wonderful deepfried crispy thick “Japanese style battered morsels of food”, with sweet chilli sauce, at R40.  The Chicken springrolls were delicious, with a different crispy batter, costing R25.  Soups are Eastern in style, including Tom Yum, at R48.  Salads range in price from R48 – R58.  Fish and chips cost R40. Three calamari dishes range from R59 – R79.  Crayfish is served grilled or steamed, at R249, or Thermidor, at R299 – no weight/size is specified.   Seafood platters, served with a choice of two sides, range from R99 for line fish to R499 for the Executive (crayfish, scallops, line fish, prawns, baby squid, calamari and mussels).   Steak options are Sirloin (200 g for R79, 300 g for R109), and fillet (250 g for R119), and one can also order lamb shank, lamb chops and oxtail.  Three chicken dishes range from R59 – R79, while two Duck options are available, Peking Duck at R149, and Marinated Duck at R119.  I chose the latter, and was disappointed with its taste and presentation – it was served on a bed of chopped lettuce, with a very rich dark sweet soy sauce, making the plate look very messy.  The duck was nowhere near my duck benchmark, being that of Haiku.  Sticky rice and steamed vegetables were well prepared.   I was surprised to not see any desserts on the menu, but I am sure that no one could manage to eat any, after the great selection of starters and main courses. Coffee is by LavAzza.

One leaves Leaf confused about whether one likes the restaurant or not, and one tends to think back of wonderful meals and chats one had with Bruce and Cormac, given the familiarity of the furnishings.   If one loves Eastern food, and seeks value for money, one can do no better than to eat at Leaf.  The staff need time and practice to get their service up to speed, but in general they are friendly and eager to please.  Food is served the whole day, and not in lunch and dinner time bands, as is so common, which means that one can pop in at any time if one is feeling peckish.  Given time, Leaf can blossom, and bring new life to this restaurant space.

Leaf Restaurant and Bar, Harbour Edge Building, Chiappini Street, Green Point, Cape Town.  Tel (021) 418-4500. www.leafrestaurant.co.za (The “webside” is still under construction).

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

Willoughby & Co Sweet and Planet Fitness Sour Service Awards

The Sweet Service Award  goes to Mark, the Manager at Willoughby & Co in the V & A Waterfront, for reversing a potential Sour Award into a Sweet Award.   A customer went to Willoughby’s just after 22h00, after seeing a movie, wanting a quick calamari meal.  Initially she was completely ignored.  A waiter then asked how she could be assisted, and when she said what she wanted to eat, he apologised, saying that the restaurant was closed, even though all the doors were wide open.   He was adamant that the kitchen had been cleaned up already.  According to him, the kitchen closes promptly at 22h00.   The customer asked whether it was possible to have sushi instead, and the sushi chef agreed immediately and made a hand roll most promptly.   Just at that point Mark arrived at the restaurant, and had heard that there was a problem, and came to the customer.  He expressed surprise that the closing time had been communicated as 22h00, as it is 22h30.  He immediately offered to have the calamari dish prepared.  It was delicious.  The “crowning glory” was that Mark refused to accept payment for the meal, a most generous make-good, and a sure way to build brand loyalty.  

The Sour Service Award  goes to Daniel of Planet Fitness in Durbanville, for calling a guest house in Camps Bay at 15h00 on a Sunday afternoon, to check if it had received undefined vouchers.   Daniel made it sound as if he was a long-lost friend, and as if the recipient of the call would know who he is.   He was told that direct marketing calls on a Sunday afternoon for business purposes were not professional.   His boss Heinrich agreed and apologised.  However, a day later, another person from Planet Fitness in Durbanville called, with the same question.   The recipient of the call had to explain to the caller that it was extremely unlikely that a Camps Bay resident or guest house guest would drive all the way to Durbanville, a journey of 30 – 45 minutes, depending on traffic, to use the gym!

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.