Whilst visiting Rio de Janeiro at the end of August, I booked a table to eat at Lasai, the 74th Best Restaurant in the World, and one Michelin star rated. The name of the restaurant is Basque-Spanish, meaning relaxed or informal. It was too relaxed to my liking, preferring the 100th ranked Oteque in the same city. Continue reading →
Tag Archives: Uber
Sweet Service Award goes to Blaque handbag shop; Sour Service Award goes to Uber Rio De Janeiro!
The Sweet Service Award goes to Blaque handbag shop in Alto Palermo in Buenos Aires, and the staff member who spoke good English when I shopped for handbags there, as well as another staff member who served me on a subsequent visit, exchanging one of the bags with a new one when the zip was not working properly. Continue reading →
Sweet Service Award goes to the Park Hyatt Mendoza; Sour Service Award goes to Uber Mendoza!
The Sweet Service Award goes to the Park Hyatt Hotel Mendoza and its GM Miguel Ángel Bermejo, for his excellent service recovery after a shaky start when I checked in at the hotel a week ago. He had been traveling and away from the hotel for a few days, yet made time on the day of his arrival to meet with me for a tea/coffee, so that I could share the service incident with him. Before meeting with him, he had already sent three bottles of wine to my room, as well as a vase of flowers for my bathroom. What blew me away was that he had the South African flag hoisted outside the hotel during my stay, an amazing touch. During our meeting he recommended top restaurants in Santiago in Chile, he organised a room for me for an extra night, had top lady clothing shop names sent to my room, had a table reserved for me at a local restaurant he recommended highly, as being the best in Mendoza, and invited me to try their Bistro. He is an excellent listener, and had done his homework on me. He is honest, and not defensive about the feedback. A day later I asked him a question via a concierge, and he came to reception, to say hello personally. Unbelievable service! Continue reading →
Sweet Service Award goes to the Alvear Palace Hotel; Sour Service Award goes to Uber Buenos Aires!
The Sweet Service Award goes to the Alvear Palace Hotel, and its Food & Beverage Manager Alfredo Daniel Rodriguez, for its Service recovery. I shared an unsatisfactory experience in the Bar of the Hotel earlier this week with the Hotel Receptionist, who passed on my card to Alfredo. Alfredo emailed me, and then called me, apologised, and invited me for a make-good, to experience their true five star service. And that it was, being shown a behind the scenes set up for a Barmitzvah and then offered the Bar Menu, and invited to order what I wanted. I had a first Jameson in Buenos Aires, and ordered a mushroom quiche with a salad. All sorts of extra treats accompanied this order. Gracias Alfredo and the Alvear. Continue reading →