The Sweet Service Award goes to M-Web, the largest supplier of internet services in South Africa, who have passed on their broadband savings to their customers. All M-Web subscribers will receive at least one extra GigaByte of broadband for their subscriptions, without an increase in their subscription fee. Even a booster package of R 99, which bought 1 GB in the past, will now supply 1,5 GB.
The Sour Service Award goes to the SABC TV Licence department, for their inability to provide a tax invoice – instead they issue a statement, yet expect to be paid for the new annual subscription. A SABC TV call center employee refused to provide the Invoice initially, until the centre supervisor’s assistance was requested. Given the financial problems of the SABC, one wonders why their staff are so arrogant and rude to TV viewers, as they should be welcoming payment, and make it as easy as possible for TV licences to be paid.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.
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Some more SOUR AWARDS for the SABC – they not only charge for a TV license plus arrears when the “account” holder has been abroad for 3 years, they also threaten them with legal action. Gross incompetence I tell you.
have a business licence, no business.
Pensioner, want to change licence to domestic licence
Thank you
I arrive at the SABC Offices in Port Elizath on Friday at 15:45hrs to pay my TV Licence. I am told that I am late. I ask what time does the desk close, as I am already inside, the reply is 16:00hrs. I say that I am not late, reply is that the computer to capture the payment is closed off, however. I can pay and get a manual receipt. I agree, and ask what about Saturday to pay, reply is that she will not be there as she attends church on a Saturday, being a 7th Day Adventist and all, so the office remains closed. My question then is why is all the fuss made to pay your TV licence, when it becomes a difficult task to actually pay, reply is a shrug of the shoulders.
Thank you for that feedback Joe.
Chris