Tag Archives: call centre

Sweet and Sour Service Awards goes to Discovery Insure!

 

The Sweet Service Award goes to Discovery Insure and its call centre agent Nomfundo for her professional dealing with my call earlier this week, for being honest in acknowledging that the company has a system problem in that one is not being rewarded for good driving or for zero driving on its App. She also organised that I receive four Discovery Gameboard plays for the month of May, which should have been available next week, but were made available on Wednesday this week already, a day after the call! Continue reading →

Corona Virus: Lockdown Journey Journal, Day 9 of Level 3 Adjusted, 6 January 2021.

 

Wednesday 6 January 2021, Day 9 of Level 3 Adjusted, Day 287 of Lockdown 😷

Corona Gratitude 🙏

#Grateful for a lovely sunny day, not too hot at 24C and a mild breeze this afternoon; for two Discovery Game board plays just after midnight, scoring enough Miles to get a Woolies R100 voucher for 750 Miles, which I promptly more than spent in a Woolies shopping trip this afternoon, keeping it very healthy; for a quick Bakoven walk before my housekeeper Portia arrived; for a busy morning writing for my client, being proud to execute instructions almost immediately; for my tidy and clean home and freshly made bed 💙 ; for successfully getting my Discovery Insure premium paid, compared to yesterday’s drama; for successfully getting a Loot order completed with telephonic assistance by Janine; for a longer uphill walk between Victoria Road and Camps Bay Drive, to get to Woolies, bumping into Merryl Wyatt on the way, previous almost-neighbours in my former guest house days; and for being happy and healthy. 🙏💙 Continue reading →

Sweet Service Award goes to SA Tourism; Sour Service Award goes to WebAfrica!

 

The Sweet Service Award goes to South African Tourism, for its impactful and emotive commercials it created, aimed at future tourists to our country. It is entitled ‘Don’t Travel now. So you can travel later’.  One commercial uses Sport images and analogies to show how determined our country is in winning, not only in sports such as cricket and swimming, but also as a nation. Another shows the beauty of our country, including Bo-Kaap, flower sellers in Cape Town, Camps Bay with the backdrop of the Twelve Apostles, and Johannesburg, inviting locals to travel in our own country as soon as travel is allowed again .

Continue reading →

Corona Virus: Lockdown Journey Journal, Day 7 of Level 4, 7 May 2020!

 

Thursday 7 May 2020, Day 7 of Level 4 after 35 days at Level 5 😷

Corona Gratitude 🙏

#Grateful for another beautiful day, even if it was slightly cooler at 20C; for being allowed to get out of the house for the luxury of exercising, and meeting and catching up with so many friendly locals and friends, today Mahmud for the first time, and Thomas and Haakon for the third time since Lockdown started; for seeing the kids on their little bikes loving riding inside the old children’s pool; for seeing a greater number of persons wearing their masks properly every day; for meeting staff of the City Parks Dept for the first time in 6 weeks, and being able to ask them to stop irrigating the lawn as the grass is very long and it was spraying the Exercisers on the pavements and walkways this morning ; for a spectacular sunset tonight; for receiving a gift of a box of Adhara olive oil from the Mayer Family via Janet Pillai, to be offered as a give-away on the Lockdown Food Delivery Facebook page, which now stands at over 300 restaurants today: for lovely long chats with Rufus Scholtz about the Facebook page, and with Tracey Blom, reconnecting with her for the first time in 15 years, having worked together in Franschhoek; for no longer feeling the urge to leave my home to shop walk given the morning exercise, yet still exceeding my daily Step goal; and for feeling happy and healthy. 🙏💙

 

The benches at Vida e Caffe were taped up this morning, to prevent the cyclist coffee drinkers from sitting down there. They now drink their coffee across the road.

This morning I wrote a story about Chef Luke Dale Roberts entering the Food Delivery market at the extreme high end, at prices which are out of reach to most.😱

Corona Virus Lockdown: Chef Luke Dale Roberts enters Food Delivery market, with very high-end up to R5000 Gourmet Hampers!

I wasn’t suitably dressed when a colleague of Janet arrived to deliver the olive oil, and had to blow dry my hair for the obligatory photograph. And then I realized that I didnt wear my mask inside my house…. whereas she did.

An aircon repair company came to check on the aircons of the upstairs neighbour, which have started leaking in front of my door. What they needed to fix the problem they did not bring along. The water is leaking onto the steps I use to go downstairs, making them very treacherous to use.

I called Discovery, to check why they hadn’t taken the payment for the Building Insurance I signed up with them on 30 April. It was too late to teach the bank for the May stop order, but all organized now. Weird that a Discovery staff member tried to call me at 8h15 this morning, during Exercise Time!

WebAfrica must have the worst Call Centre, I having to hold on for ages. They offered to call back ‘shortly’, and I am still waiting, four hours later. 🥵

I danced to Kfm in-between updating the Restaurant list, a never ending story. 💃🎶👣

SA Corona Status : 8232 cases 161 deaths 😷😥

FitBit 14000 steps 10 km 👣

Lovemylife❤️

 

The Corona Virus Lockdown (Level 5), announced by our President Cyril Ramaphosa earlier this week to commence on 27 March and to continue until 16 April, subsequently extended to 30 April, and lowered to Level 4 from 1 May, is an unprecedented event in my lifetime. I am posting my daily Facebook post to journal this Corona Lockdown Journey, perhaps to serve as material for a future Book.

 

Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chrissy_Ulmenstein