The Sweet Service Award goes to the new 15 on Orange Hotel, and its Food & Beverage Manager Werner Geere, who invited a guest back to the hotel, to enjoy a drink and canapes, for a group of four, in the spectacular Murano Bar of the hotel, which is only allowed to be used by hotel guests normally. The hotel’s bottle of Cape Velvet could not be found on the guest’s first visit, and the hotel does not stock Baileys, which could have been an alternative choice. On the night of the return visit the barman prepared a lovely Cape Velvet Don Pedro. The canapes were yummy sushi platters.
The Sour Service Award goes to Grand Daddy Hotel in Long Street, Cape Town, and was nominated by Rosanne Turner. She stayed at the hotel on 17 April, and had her Mini Cooper convertible valet parked by the hotel. The car keys were kept by the hotel. Later that evening Rosanne received a call from the hotel management, informing her that her car had been taken by a member of their staff, taken for a drive 50 km away and involved in an accident. She was assured by the hotel’s manager that they would take full responsibility, that she would not be out of pocket, nor inconvenienced by the incident. The hotel made a rental car available for a while. The hotel’s insurance company did not view the car after the accident, and refused to pay out. Rosanne’s insurance paid out the full value of the car, as it was a write-off, but she had to pay an excess of R 9 500. She has had to appoint a lawyer to deal with the matter. Earlier this week Rosanne wrote that the hotel has reversed its decision, and that she has received a refund for the insurance excess and the legal fees from the hotel, probably with the help of the exposure about this matter on www.2oceansvibe.com, to whom Rosanne had also written.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website
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