The Sweet Service Award goes to Huguenot Fine Chocolates, the oldest chocolate manufacturer in Franschhoek. They completed wrapping Easter eggs for an order for our Whale Cottage Franschhoek guests within half an hour of placing the order, even though we would have been happy to collect them the following day. We were able to choose the colours of the foil wrapping of the eggs too, to match our colour scheme. The chocolate eggs tasted delicious, quite unlike the commercial eggs which were available in retail outlets.
The Sour Service Award goes to the V &A Waterfront, for its staff’s rude service at the Information desk. I had requested a replacement Loyalty Card from Nicole at the beginning of March, and she was extremely rude in her interaction at the time, already having all our details. Despite reporting this on Twitter, there was no apology from the V&A Waterfront management, represented by their cheeky and rude Tweeter Emma Jackson. In following this up with another staff member at the Information desk last week, we were told that there is a six month backlog (we have not been contacted about the backlog!), and that the staff member responsible for the cards had already gone home (at 16h15!). I was promised that I would be called by Zulfa later the same day, when she had finished her meeting. That was ten days ago, and we are still waiting for her call!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at whalecot@iafrica.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage
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