Tag Archives: Emma Jackson

Mercedes-Benz Sweet Service and V&A Waterfront Sour Service Awards!

Mercedes-Benz logoThe Sweet Service Award goes to Mercedes-Benz Culemborg in Cape Town, for the assistance by its Service Manager Dean Guimaraes in opening my car roof, which stopped working yesterday morning. Despite arriving at 16h00 on a Friday afternoon after returning from a function in Stellenbosch, Dean checked out the car.  He found that a part of the roof mechanism had broken, and managed to open the roof, despite the broken part, which they will replace next week, once ordered on Monday. Continue reading →

Pick ‘n Pay V & A Waterfront Sweet and Sour Service Awards!

Pick n Pay logo smallerThe Sweet Service Award goes to Manager Stuart at the Pick ‘n Pay at the V&A Waterfront, for walking the extra mile to find an item for me that the store did not have in stock.  He called regularly to inform me of the progress.  I also noted that he follows Twitter, and called immediately when I Tweeted about a ‘Customer Care’ assistant’s rude service when I returned an item, which was anything but customer caring! Continue reading →

Huguenot Fine Chocolates Sweet and V&A Waterfront Sour Service Awards!

Huguenot Fine Chocolate EasterThe Sweet Service Award goes to Huguenot Fine Chocolates, the oldest chocolate manufacturer in Franschhoek.  They completed wrapping Easter eggs for an order for our Whale Cottage Franschhoek guests within half an hour of placing the order, even though we would have been happy to collect them the following day.  We were able to choose the colours of the foil wrapping of the eggs too, to match our colour scheme.   The chocolate eggs tasted delicious, quite unlike the commercial eggs which were available in retail outlets. Continue reading →

iFix Sweet Service and V&A Waterfront Sour Service Awards!

iFixThe Sweet Service Award goes to iFix and their technician Theodore Ellis, who assisted with a problem when I could not get the photographs on my iPhone to download onto my laptop.  Theodore assisted me immediately when I arrived, tested the phone and the laptop, and suggested that there may be too many photographs on the phone (MasterChef SA being to blame!).  I spent an hour deleting about 1000 photographs, and was relieved when the download worked fine in time for the Finale of MasterChef SA last Wednesday.  He did Continue reading →