The Sweet Service Award goes to Vodacom in the V&A Waterfront and its consultant Warren Bathgate, who organized for the replacement within half an hour of my iPhone screen, which had become faulty when my phone fell. I was unaware of the Apple Doctor service which Vodacom offers. I needed my phone to be operational for a lunch I was attending, to take photographs of the renovated Grand Africa Café & Beach.
Tag Archives: iFix
iFix Sweet Service and 95 Keerom restaurant Sour Service Awards!
The Sweet Service Award goes to iFix at the V & A Waterfront and its Manager Jo Robinson, for his service recovery after receiving the Sour Service Award last week. He called me last Friday, and apologized profusely for his staff letting their side down. He encouraged me to call him directly for any future problems. I told him about two sticky keys I have on my laptop, and he told me to bring it in, despite the company not working on Samsung laptops. They cleaned the laptop, but could not get the two keys fixed. However, he showed me how to set up the on-screen Continue reading →
Melissa’s Sweet Service and iFix Sour Service Awards!
The Sweet Service Award goes to Melissa’s in the V & A Waterfront, and its new franchisee owner Matthews Mazibuko, who comped the ice coffee I ordered as it had not been correctly made (I have one almost every day at the Kloof Street branch) and also had it remade, so that he too could see what it should look like. I was at the outlet to while-away time while my phone was being repaired at iFix (see below). He has only been in the store since the beginning of Continue reading →
iFix Sweet Service and iQuick Sour Service Awards!
The Sweet Service Award goes to iFix in the V&A Waterfront, for replacing the screen of my iPhone in less than an hour, despite the pain of paying R1299. The paperwork was done professionally by friendly Tania. I had popped in at the stand the day before, and all promises made then were met when the phone was handed in. Continue reading →