The Sweet Service Award goes to iFix in the V&A Waterfront, for replacing the screen of my iPhone in less than an hour, despite the pain of paying R1299. The paperwork was done professionally by friendly Tania. I had popped in at the stand the day before, and all promises made then were met when the phone was handed in.
The Sour Service Award goes to iQuick at the Total garage in Sea Point, clearly a competitor to iFix. I called ahead, and was quoted R1300 for my iPhone model, struggling to communicate the model number to the person answering the phone. As it was closer to home than iFix, I stopped there to have the phone repaired. I was told that it would take 45 minutes to replace the screen (they appeared to have no jobs to work on when I was there). I was about to hand over the phone, when the reception person pointed to a sign behind him, that one had to pay by bank transfer or cash, a detail he had forgotten to mention over the phone! Quite childishly he begged my indulgence, saying that they are a ‘young business‘. For exactly that reason they should accept credit card payments. I left and went to iFix in the V&A Waterfront!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at whalecot@iafrica.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Tel (021) 433-2100, Twitter:@WhaleCottage Facebook: click here
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