The Sweet Service Award goes to the Culemborg branch of Mercedes Benz, and its Workshop Manager Dean Guimaraes and the Service Bookings Clerk Karen October, for their excellent service in getting an oil leak and a problem with the roof opening and closing mechanism repaired. Something that I feared would cost a few thousands, for the roof problem in particular, cost just under R1000. Karen kept me up to date throughout, and ensured that the car did not have to stay at the workshop overnight for more than one day. This is not the first Sweet Award for this branch.
The Sour Service Award goes to TELKOM, for its lack of business professionalism, in sending their customers an SMS at 3h00 to offer them the option to obtain their telephone invoices by e-mail!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at whalecot@iafrica.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.
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True getting a text at 3am is not cool. However Telkom has one of the best Call Centres. They’re a real pleasure to deal with and they really know their stuff! Unlike MTN who told me that the only way to cancel a recurring subscription on my pay-as-you-go account was to ensure I didn’t have enough airtime. 😉
Telkom is heading for the scrap of failed companies as it clearly cannot fathom what it is like to be in the customers shoes. They cannot and will not wake up to the fact that the rest of the world is leap years ahead of us in internet connection and this backward attitude is costing this country billions annually in lost income and is killing jobs.