The Sweet Service Award goes to Checkers Sixty60, for its vastly improved delivery service. I used the company’s delivery service about a year ago, and I was so annoyed with various aspects of the service then, including taking more than the cost of the total of items ordered, not being true to its 60 minute delivery time promise, and for doing substitutions of different brands to the ones that I had ordered. Seeing a very special offer of three Whiskas cat food 2kg for the price of two, I had a look at the delivery service again. I was impressed with the attractive and extensive offering on the website, the indication of which items are out of stock, making it easy to nominate substitute brands or to decline any substitution. The sixty minute delivery time is still overstated, as a late evening order led to a 10h00 – 11h00 delivery, and not 7h00 – 8h00, the first next available delivery slot. My order arrived in full, with no substitutions or out of stocks, the amount booked off my credit card was as per the order, and the driver helped me bring the five bags up to my apartment.
The Sour Service Award goes to EbbTide Apartment 101 owner Rhode Snyman for renting her apartment to tenants without briefing them about the rules in our building, including not blocking other cars in the garage (I could not get out my parking bay due to the skew parking by the Bentley driven by the renter), and not creating a noise disturbance (the renter played music at full volume). The apartment is permanently rented out on a short term basis. Ms Snyman does not care what disturbances her renters cause in our building, despite being the Chairman of the Body Corporate, as long as she makes money out of the apartment!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein, My Cape Town Guide/Mein Kapstadt Guide Instagram: @Chrissy_Ulmenstein @MyCapeTownGuide