The Sweet Service Award goes to Pick ‘n Pay Camps Bay, and its head office staff, for hosting a group discussion with customers, requesting feedback about their shopping experiences at the branch. We learnt that the store is to undergo a major renovation and upgrade in January, that the Hot Foods section will be revamped, that the positioning of the tills is to be amended to address the queueing problem, that the till staff is to be trained to address their disrespect to customers, that fruit and vegetables will be weighted at the till, that customers will be polled on the products they would like to see Pick ‘n Pay stock, and more. They plan to host regular customer interaction sessions with the Camps Bay branch of Pick ‘n Pay in future, a store that has operated in Camps Bay for about 20 years.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323Twitter:@Ulmenstein Facebook: Chris von Ulmenstein, My Cape Town Guide/Mein Kapstadt Guide Instagram: @Chrissy_Ulmenstein @MyCapeTownGuide