The Sweet Service Award goes to Sandak-Lewin and its CEO Carl Smit, for his very surprising but welcome acceptance of my request that his company not increase its management fee to our apartment block by more than the CPI of 4%, having taken 10% increases from us in the past three years, without permission from us as Trustees. Mr Smit has not been very professional to me in the past, in his response when I have written to him about the poor service we receive from his Portfolio Manager Greg Anderson since he took over our apartment block two years ago, not ever having set foot in it, and being very poor in responding to emails, or in actioning maintenance issues! Continue reading →